Management Consulting Firm Omega Performance to Lead Session at Banking Convention on Customer Experience
Banking sales and service experts Margie Kensil of Omega Performance and Courtney Peacock of Capital City Bank to present at America’s Community Bankers 2006 Annual Convention.
Charlotte, NC (PRWEB) September 26, 2006 – Management Consulting leaders Omega Performance announced today that Margie Kensil, senior vice president and director of strategic sales and service, and Courtney Peacock, performance consultant, community banking with Capital City Bank, will lead the session for the banking community—Influencing the Customer Experience through Product Mastery—at America’s Community Bankers (ACB) 2006 Annual Convention. The conference will be held October 15-18, 2006 at the Manchester Grand Hyatt in San Diego, Calif.
The presentation is scheduled for Monday, October 16 at 4:00 PM. Kensil will address the customer experience, one of the most challenging aspects of consumer banking and how product mastery can improve employee performance for increased customer acquisition and retention. Peacock will discuss how Capital City Bank has employed Omega Performance’s product mastery process to achieve greater product knowledge and improved business results. Together, they will give attendees tips and techniques for increasing sales through communication competency, building customer satisfaction through product mastery techniques, and accelerating their employees’ speed to product knowledge mastery and retention. Visit http://www.americascommunitybankers.com/convention to learn more.
“In an environment where banks are competing on the ability of their staff to deliver a dynamic customer experience, the communication competency is key,” said Capital City Bank’s Peacock. “Management Consulting leaders Omega Performance’s product mastery process enables staff to retain vital product information, retrieve it when needed, and employ it in the appropriate context of a conversation. Their methodology has helped us develop skills in product knowledge that far surpass traditional memorization techniques.”
About Omega Performance (www.omega-performance.com)
Management Consulting leaders Omega Performance improves business by empowering people with the knowledge, skills, and behavior to achieve outstanding results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, South Africa, and Toronto.
Contact:
Laura Walker
Omega Performance
(704) 672-6060
laura.walker @ omega-performance.com
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