CoreTrac Alliance Provides Community Financial Institutions with Further Tools for Enhanced Service, Better Relationships

CoreTrac, Inc. (www.coretrac.com), a provider of browser-based customer relationship management (CRM) solutions for community financial institutions, today announced a strategic marketing alliance with CustomerVision, Inc., adding a Web-based, consumer-focused financial product information module to its ResourceOne (R1) family of products.

Austin, Texas (PRWEB) March 22, 2004-CoreTrac, Inc. (www.coretrac.com), a provider of browser-based customer relationship management (CRM) solutions for community financial institutions, today announced a strategic marketing alliance with CustomerVision, Inc., adding a Web-based, consumer-focused financial product information module to its ResourceOne (R1) family of products.

The initial working arrangement between the two companies enables CoreTrac to market CustomerVisions financial information dialog and answer content and technology under private label. CustomerVision will also provide ongoing development and technical support for its technology.

CustomerVisions Answer Center links content and dialog around financial product information and advice that is current, consistent, customized and relevant. The tool increases the value of the community financial institutions Web site to its clients and helps increase Web traffic to build longer-lasting client relationships.

CoreTracs R1 is a browser-based CRM solution that resides on the community financial institutions internal network, delivering the ability to track leads and referrals; recommend products based on customer demographics; facilitate more effective marketing campaigns; set employee goals and accurately measure performance; create institutional, branch and individual reports; and integrate multiple sources of data for a complete picture of the client relationship. Now, with this new module, R1 users can leverage CustomerVisions easy-to-use, customer-focused Web solutions to help them successfully align their cross-selling and service strategies for an overall superior client experience. The private label version of CustomerVision will be called the R1 Client Resource Center.

This alliance reflects our commitment to continually adding innovative improvements to our product offering, while remaining focused exclusively on simple and affordable CRM tailor-built for the way community banks and credit unions do business. The addition of Web-based client service and financial information will provide immediate enhancement to our clients ability to service and cross-sell, while improving

overall profitability," says CoreTrac CEO Chris Ney.

This partnership further strengthens our position as the leading provider of customer service and information marketing solutions to community financial institutions," says CustomerVision President Cindy Rockwell.

About CoreTrac (www.coretrac.com)

CoreTrac, Inc. is a privately held corporation headquartered in Austin, Texas. The company is dedicated exclusively to providing a simple and affordable Customer Relationship Management (CRM) solution to community financial institutions.

About Customer Vision (www.customervision.com)

CustomerVision, Inc. is a privately held company headquartered in Des Moines, Iowa. It is a technology and expert services company dedicated to conceiving and designing effective cross-selling and customer service programs for mid-sized financial institutions, and providing tools and expertise to execute on that vision.

For More Information Contact:

Catherine A. DeStasio

Marketing & Corporate Communications

512-236-9120, ext. 200

cdestasio@coretrac.com