Leading Expert Discovers Difficult Employees Are Costing British Businesses 500k Each

Nancy Slessenger - "The UK's Leading Expert on Difficult People" has discovered that British businesses are failing to deliver when managing their poor performers or difficult people - with each costing on average 453,000.

(PRWEB) June 23, 2004 -- British Businesses with difficult or challenging people have the same things in common, according to new research. One of the UKs Leading experts in dealing with challenging people, Nancy Slessenger, has discovered that people who are difficult to deal with in the workplace, all share similar traits and are on average each costing 453,000.

'Difficult means different things to different people. But according to Nancy, who conducted the research using an online study on the website, www.vinehouse.co.uk

The key to turning these people around lies in understanding the way the brain works. She attends 30 days of conferences each year searching for more effective methods of helping her clients deal with their challenging people and has recently returned from an international conference on the subject in the USA where she gave a keynote on Learning and the Brain".

Most companies dont consider the impact of not dealing with their difficult and challenging employees -- who are often invaluable to their business. Nancy made her discovery after working with her clients and inviting other businesses throughout Britain to calculate exactly how much their difficult people are costing them. She encourages them to include the 'hidden costs of not dealing with the problem -- typically how much of your time and your colleagues time is taken up dealing with difficult people and the effect they have. Within these figures are also the effects of Stress, Lost Output and any lost Sales or Clients that are caused by the difficult person.

According to Nancy Slessenger, many businesses struggle to deal with their difficult employees effectively, often leaving the problem to build up over several months, even years. One company recently discovered they had an individual that had cost them over 1.5 million, because they had ignored the issues for four years -- and they are not alone."

Her successful book Understanding Misunderstandings" was endorsed earlier this year by P-Y Gerbeau, former Operations Director at Euro Disney and CEO of the Millenium Dome. Its packed full of case studies and techniques for dealing with your difficult person.

The 'Difficult Person Calculator is still available for other businesses to discover their hidden costs at www.vinehouse.co.uk

Press enquiries to Charlie Forster, Business Manager, charlie@vinehouse.co.uk

Review copies of Understanding Misunderstandings" can be through Charlie.