ShoreGroup Launches Expanded Contact Center Consulting Practice

ShoreGroup Inc., a premier converged network professional services, operational support services and systems management solutions firm, today launched an expanded contact center technology consulting practice.

NEW YORK, NY (PRWEB) July 28, 2004 -- ShoreGroup Inc., a premier converged network professional services, operational support services and systems management solutions firm, today launched an expanded contact center technology consulting practice. Building upon ShoreGroups success in consulting for IP-enabled and networked contact centers, the new practice is aimed at helping clients operate their existing contact center as well as bridging the gap between their current environment and the new technologies and services that are now available.

Companies today are challenged with improving customer service, increasing agent productivity, and implementing additional channels of customer interaction -- while at the same time reducing operational costs," said Robert Kennedy, CEO and Chairman of the Board of ShoreGroup. They are confronted with a contact center landscape that is cluttered with workforce management, quality and compliance recording, web, email and self service solutions. Also, the need for contact centers to have a viable transition strategy to take them from a TDM to IP Telephony environment, something I had envisioned years ago as the co-founder of VoIP pioneer NetSpeak, has now become a necessity."

We will empower our clients to meet these challenges, whether its maximizing the utilization of their current systems, introducing new contact center applications, or the full-scale migration to a new IP-based environment," added Kennedy.

ShoreGroups contact center technology consulting practice offers clients a comprehensive portfolio of services addressing business process, workflow, systems and application solutions, agent productivity, customer interaction automation, upgrade evaluations, change management processes, network services and security. ShoreGroups services are tailored to the clients precise needs and are completely flexible, ranging from problem-focused initiatives that target specific areas of concern to an end-to-end strategic assessment of the overall operations.

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About ShoreGroup Inc.

ShoreGroup is a privately held communications and network infrastructure professional services and software development firm. The company designs, consults on, deploys, maintains and develops management applications for high-availability converged networks and customer contact centers. Technology expertise includes IP Telephony, Voice over IP (VoIP), communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless.

ShoreGroup, a Cisco Systems® Gold Certified and Advanced Technology Partner, offers ShorePatrol Operational Support Services that deliver maintenance, monitoring and other critical services designed to maximize the availability, reliability and performance of networks and contact centers.

ShoreGroup's CaseSentry Systems Management service equips organizations with a powerful application that integrates the capabilities needed to effectively manage vital networks, converged communication systems and contact centers. CaseSentry is available as part of a comprehensive solution that includes installation, maintenance, systems management consultation, and change administration.

The company is based in New York City, with offices in New Windsor, NY and a technology center in Syracuse, NY that houses the Technical Assistance Center (TAC) and Software Development Group.

Visit www.shoregroup.com for more information.

CONTACT:

Glenn Yeeles

ShoreGroup Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800