ShoreGroup Names Robert McDermott Vice President of Convergence and Contact Center Consulting

ShoreGroup Inc., a premier converged network professional services, operational support services and systems management solutions firm, today announced that Robert McDermott has been promoted to Vice President of Convergence and Contact Center Consulting.

NEW YORK, NY (PRWEB) July 28, 2004 -- ShoreGroup Inc., a premier converged network professional services, operational support services and systems management solutions firm, today announced that Robert McDermott has been promoted to Vice President of Convergence and Contact Center Consulting. McDermott will be responsible for directing ShoreGroups expanding contact center technology consulting practice and advancing ShoreGroups converged network business strategy.

McDermott has more than 18 years of contact center management experience including design and implementation of IP and TDM network and premise-based technology solutions for large-scale multi channel environments, virtualizing call centers via advanced routing technologies, and consulting with service providers, enterprises and small-to-medium business clients to develop strategies around the comprehension and delivery of technology for specific applications. Prior to this appointment McDermott served in a Director capacity, leading ShoreGroups entry and growth in the contact center implementation and consulting business areas.

Robert has been instrumental in driving ShoreGroups success and growth in the contact center arena. With industry experience as both a user and supplier, a management and consulting background, and an extensive knowledge of contact center technologies, Robert is uniquely qualified to lead ShoreGroups consulting practice to the next phase," said Robert Kennedy, CEO and Chairman of the Board of ShoreGroup.

Our consulting methodologies, systemic programs and formal recommendations focus on identifying and addressing gaps in process and technology," said McDermott. We work closely with our clients to understand their current environment, challenges, and objectives. From there, we develop the roadmap that will yield the desired end result. ShoreGroup is frequently regarded as a trusted advisor to our clients, and our strong history of repeat business allows us to work with clients on an ongoing basis as their needs and requirements evolve."

ShoreGroups expanded contact center technology consulting practice includes a portfolio of services that assist clients in operating and maximizing the performance of existing contact centers as well as adopting new applications and technologies.

Prior to joining ShoreGroup, McDermott was responsible for emerging technologies at Prudential Financial, which included Voice over IP (VoIP), Video over IP, speech recognition, computer telephony integration (CTI), web collaboration, unified messaging, workforce management, call logging and quality service monitoring. McDermott opened centers and offices in the US, Japan, Ireland, Mexico City and other international locations, and has served on both the Cisco Systems Contact Center Strategy Council and User Council. Previously, McDermott held operational management and technology positions at Merrill Lynch, MetLife and Prudential Securities.

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About ShoreGroup

ShoreGroup is a privately held communications and network infrastructure professional services and software development firm. The company designs, consults on, deploys, maintains and develops management applications for high-availability converged networks and customer contact centers. Technology expertise includes IP Telephony, Voice over IP (VoIP), communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless.

ShoreGroup, a Cisco Systems® Gold Certified and Advanced Technology Partner, offers ShorePatrol Operational Support Services that deliver maintenance, monitoring and other critical services designed to maximize the availability, reliability and performance of networks and contact centers.

ShoreGroup's CaseSentry Systems Management service equips organizations with a powerful application that integrates the capabilities needed to effectively manage vital networks, converged communication systems and contact centers. CaseSentry is available as part of a comprehensive solution that includes installation, maintenance, systems management consultation, and change administration.

The company is based in New York City, with offices in New Windsor, NY and a technology center in Syracuse, NY that houses the Technical Assistance Center (TAC) and Software Development Group.

Visit www.shoregroup.com for more information.

CONTACT:

Glenn Yeeles

ShoreGroup Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800