Sunny Days Ahead: Caribbean Communication Solutions, Inc. Selects ServiceCentral Technologies Return and Repair Software and WarrantyLink

ServiceCentral Technologies, Inc. (www.servicecentral.com), a leader in service chain management solutions, today announced that Caribbean Communication Solutions, Inc. (CCSIPR), a leading Caribbean service center and manufacturer, will use the ServiceCentral Return and Repair solution and WarrantyLink to automate and track service from start to finish.

Atlanta, GA (PRWEB) July 31, 2004 -- ServiceCentral Technologies, Inc. (www.servicecentral.com), a leader in service chain management solutions, today announced that Caribbean Communication Solutions, Inc. (CCSIPR), a leading Caribbean service center and manufacturer, will use the ServiceCentral Return and Repair solution and WarrantyLink to automate and track service from start to finish.

ServiceCentrals Return and Repair Solution and WarrantyLink are both part of ServiceCentrals overall solution for improving the service chain" -- an often ignored but crucial part of the product cycle, which begins when an end user requires service, either returning the product or requesting an on-site call by a field service technician.

As an authorized service center, CCSIPR handles thousands of such repairs each month for customers like Motorola. ServiceCentrals solutions will allow them to forecast workloads, track the progress of each device being serviced, and provide their customers with web-based visibility to service status.

Were using ServiceCentrals Return and Repair solution and WarrantyLink to track mobile phones through the repair process, said Benito Baez, a vice president at CCSIPR. Well be able to track repairs, automate warranty claims and manage shipping and receiving logistics. ServiceCentral gives us the ability to measure the true cost of our service organization with full visibility to performance and productivity across our service chain."

ServiceCentral offers intuitive tools for tracking customer service requests and subsequent installation, maintenance and repair activities. Work-in-progress and spare parts usage are all continually monitored. As service is performed, data is captured and can be later packaged into warranty claims for submission and reconciliation.

By expanding our client base with companies like CCSIPR, ServiceCentral continues to prove itself in the telecommunications space both domestically and internationally," said Thornton Muir, founder & CEO of ServiceCentral. The service chain has long been a missing link in providing high levels of customer satisfaction and reducing churn. With ServiceCentral, companies like CCSIPR are discovering that automating the service chain not only improves customer relationships and productivity, but also results in increased profitability."

About Caribbean Communication Solutions, Inc.

Caribbean Communication Solutions, Inc. provides service and telecommunications systems for commercial, industrial and government customers in Central America and Caribbean markets. Puerto Rican facilities include a remanufacturing center for PCS equipment. CCSIPR is an authorized agent for Motorola and Harris, and offers test equipment for clients like EML and General Dynamics.

About ServiceCentral Technologies, Inc.

ServiceCentral is an expert in service chain management solutions. It assists enterprises in managing service operations and transforming the service chain into a profit stream. ServiceCentrals software integrates with back-end CRM and ERP systems and uses the Internet to open the lines of communication among multiple organizations in the service chain. ServiceCentral provides a central hub for tracking service processes over the Web and for accumulating critical product data to increase efficiency and profitability.

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