MacKAY USA Selects MaxUse As Elearning Partner - MaxUse Builds and Delivers ITSM Web Course for MacKAY USA

MaxUse, LLC., a company specializing in e-Learning, workforce performance, and Electronic Performance Support solutions, today announced that MacKAY Management USA LLC of San Diego, CA has partnered with MaxUse to jointly build and market web-based delivery of IT Service Management training.

Fredericksburg, VA (PRWEB) August 10, 2004 -- MaxUse, LLC., a company specializing in e-Learning, workforce performance, and Electronic Performance Support solutions, today announced that MacKAY Management USA LLC of San Diego, CA has partnered with MaxUse to jointly build and market web-based delivery of IT Service Management training. The new relationship brings MacKAY USAs significant subject matter expertise in IT Service Management and the IT Infrastructure Library (ITIL®) together with MaxUses ability to develop and deliver exciting, interactive and engaging Web-based training.

The companies will produce a series of Web-based training courses that will be co-marketed and sold by MacKAY USA and its channel of reseller partners. The first course of the series is planned for availability in Q3 2004 and will focus on enlightening participants on the value and benefits of ITIL by introducing them to key ITIL concepts and terminology. The courses are aimed at all levels of staff in IT or for anyone supporting employees who rely on IT to keep them and their hardware and software systems operating. The courses are especially appropriate in companies that have adopted or plan to adopt ITIL to help improve their IT performance. The two companies plan to quickly follow this course with other training to prepare students for various levels of ITIL certification.

We were very impressed with the quality of Web-based training that MaxUse has developed", said David Nichols, founder of MacKAY Management USA. While considering creation of a new Web-base training course, we looked at a number of competitive training courses in our market segment. Unlike some of the other 'page-turner style training we saw, the impressive graphics, audio and interactivity that MaxUse brings to the table should provide us with a significant competitive advantage and a better learning experience for our customers. We and our resellers are very excited by the potential this new relationship and the products it will produce will bring to our clients."

"For years weve focused on a process-oriented approach as a key element of value we provide in our training, and weve found it equally important to companies who want to see a good return on their training investments", said Gary Cato, V.P. of Marketing and Business Development at MaxUse, LLC. Since MacKAY Management USA stresses a process orientation in all aspects of its IT Service Management consulting and training engagements, our partnership is a natural. Were looking forward to a long and fruitful relationship."

About ITSM/ITIL

Developed in the United Kingdom in the early 1990s in conjunction with the Office of Government Commerce (OGC), the IT Infrastructure Library consists of books that focus on business effectiveness in the use of information technology. ITIL has been recognized, adopted and used the world over as the de facto standard for best IT Service Management practices.

About MacKAY USA

MacKAY Management USA LLC is an IT Service Management educational and consulting services company. Drawing extensively on its founders experience in the IT world and the best practices in IT Service Management (ITSM) as documented in the IT Infrastructure Library (ITIL®), it assists IT organizations of all sizes in achieving operational excellence through the adoption of a customer-focused, process-oriented, cost-effective approach to IT. Its itSM SolutionsSM brand is a complete suite of ITSM-focused training, consulting and ITSM-related software products. MacKAY USA is accredited by ISEB for the delivery of the ITSM Foundation and Service Manager courses.

About MaxUse, LLC

Located in Fredericksburg, VA, MaxUse helps empower workforce performance and improve overall corporate competitive position with learning and performance support products and services. The MaxUse UserAssist family of products delivers crucial role-based information to employees and customers, just-in-time and just-in-context, via a 100% Web-based delivery engine. The MaxUse staff of learning and performance support professionals helps clients assess their current operational environment, creates plans for effective knowledge transfer of key operational information, upgrades and optimally aligns learning and performance support systems with corporate goals, and ultimately improves employee performance and efficiency. Visit www.maxuse.com.

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