Calibrus, Inc. Revolutionizes Third Party Verification Services With An Award Winning Automated Quality Assurance Solution

Calibrus, Inc. is a leading business process outsourcing services company (BPO) that specializes in Third Party Verification (TPV) and Hosted Recording Services for industries such as; Telecommunications, Utilities, and Financial markets, has successfully implemented SER Solutions award-winning Automated Quality Assurance Solution. SERTAINTY was recently named 2003 Product of the Year by Customer Inter@ction® Solutions magazine and has received accolades for innovation in speech technology by Speech Technology Magazine (STM).

Tempe, AZ (PRWEB) August 11, 2004 -- Calibrus, Inc. is a leading business process outsourcing services company (BPO) that specializes in Third Party Verification (TPV) and Hosted Recording Services for industries such as; Telecommunications, Utilities, and Financial markets, has successfully implemented SER Solutions award-winning Automated Quality Assurance Solution. SERTAINTY was recently named 2003 Product of the Year by Customer Inter@ction® Solutions magazine and has received accolades for innovation in speech technology by Speech Technology Magazine (STM).

Calibrus processes over seven hundred thousand (700,000) sales verifications per month with many of the leading telecom carriers in the U.S. Their consecutive and substantial growth rate over the last three years has been attributed to a focus on cost effective, quality service. TPV services have stringent federal and state regulations that must be followed by obtaining very specific information. This information must be recorded and archived for easy retrieval by supervisory, quality assurance or regulatory personnel at any given time. A solution that provides easy integration, low cost, consistency, and higher verification success ratios is mandatory.

To address the growing demand for Calibrus TPV and Recording services while ensuring the highest level of quality service, the company selected SERTAINTY to automate its quality assurance process. By leveraging technology to monitor, evaluate, measure, extract, and respond to specific customer interaction recordings, Calibrus has further enhanced its high quality TPV services while preserving the industrys most competitive rate structure. SERTAINTY is designed to eliminate todays manual method of ensuring quality call handling. SERTAINTY works in conjunction with Calibrus existing call recording system and utilizes state-of-the-art speech recognition technology to automate the process of reviewing calls to ensure script adherence, achievement of Key Performance Indicators, and overall call quality.

Working with SER, Calibrus has created a new standard of quality assurance. It was an easy decision to select SERs automated quality assurance solution, SERTAINTY," said Jeff W. Holmes, CEO, Calibrus, Inc. In a competitive field, this solution allows us to provide the highest level of quality assurance available in the TPV market today."

The deployment of SERTAINTY enables Calibrus to leverage their existing recording infrastructure and eliminate the arduous manual process that previously limited them to monitoring only a fraction of the captured calls," said Larry Mark, Chief Technology Officer, SER Solutions, Inc. Were pleased that SERTAINTY enables Calibrus to offer enhanced TPV services to their customers, giving them a competitive edge."

Low cost doesnt mean low quality. Were serving some of the largest corporations in the U.S. By listening to our valued customers, we are leading the way with solutions that help our customer do more business," adds Tom Hofer, Managing Director, Calibrus, Inc. As a result of SERTAINTYs ability to analyze customer interaction recordings, we are able to provide a valuable intelligence tool to our hosted recording clients. Now, clients can leverage the technology to manage the quality of their sales process, make customer service improvements, and review sales calls to identify important trends and new revenue opportunities.

CONTACT INFORMATION:

Greg W. Holmes

Calibrus, Inc.

(866) 225-4278

http://www.calibrus.com

About Calibrus, Inc.

Calibrus, Inc. is a privately held corporation with its corporate office located in Tempe, Arizona. The company was founded in 1999 and currently has two call center locations and over 300 employees. Calibrus is a leading business process outsourcing services company (BPO) that specializes in third party verifications for telecom carriers, utility, financial, & e-commerce companies. Services include custom solutions using live operator, automated IVR, and hosted recording solutions to verify sales transactions.

About SER Solutions, Inc.

SER Solutions, Inc. (SER) combines world-class powerful predictive dialing, sophisticated inbound and outbound call blending, and automated quality assurance with proven delivery capabilities to generate key business results: improved customer service, reduced costs, and the flexibility to scale with our clients growth. Our contact center solutions are deployed at 8 of the top 10 outbound teleservices agencies and at leading collection agencies in the United States. Behind our products and services is a team of professionals who are fully committed to delivering quality customer service to our 3000 customers worldwide. SER Solutions, Inc. is headquartered in Dulles, Virginia with operations in North America and Europe. Additional information on SER Solutions, Inc. is available at www.ser.com

Calibrus is a registered trademark of Calibrus, Inc.

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