Telesero Launches a Free Solution for Web Based Live Chat and Web Visitor Assistance called Live Link.

Have you ever used Live Support on a Website, or wished you could. Telesero is now offering a Live Chat and Visitor Assistance product that could solve your problems for Free. No Downloads, No Hassles, No waiting, Just Answers.

(PRWEB) August 28, 2004 -- Millions of people everyday visit sites looking for answers, products, and support. Developed companies are establishing a new solution for these visitors called Live Chat. This solution has enabled websites and companies to reduce costs, increase service and drive hard numbers to online sales like never before. Have you ever visited a website that offers support with a product called live chat? If you havent the chances are that you soon will.

Live Chat in the 1990's (Only Call Center Chat)

The first companies that implemented this technology were businesses that dealt with Call Centers, and heavy telephone call volumes. These support centers quickly realized that one support person can easily handle several chat conversations at one time vs. 1 telephone conversation. This not only decreased cost, it also offered a new method of support to customers that was more interactive and easier to use. Live Chat quickly became a standard in communication with these support mega centers. The only set back at the time was the initial expense of setting this service up. At the time there were really no companies that offered this service, and most businesses were forced to develop and run their own servers and applications. This proved expensive and labor intensive for companies that were really not in the development business. Soon after call center consulting companies began producing bundled software to control, route, and maintain the volumes these customers handled. Live Chat and Server solutions were included in this package. Because of the relatively small numbers of potential customers and high costs of production, these packages ran a price tag between $10,000.00 to $50,000.00 dollars. This obviously was no solution for small to moderate sized businesses, so soon the industry began evolving to meet this new need.

Live Chat in 2001 (Corporate & Call Center Chat)

History will show that when there is a need or demand there will be a provider. Of course it did not take long for companies such as Live Person, and Instant Service to recognize this need and begin to fill it. These companies and others developed solutions that offered the same features and more, at even lower costs. The old providers of this technology were slowly choked out. All of these new business models were built around solving the need for live chat in medium to large scale business and those with call center volume. The pricing on these solutions at the lowest ranged from $100.00 per month to +$5000.00. This was still no solution for the small businesses and sites that did not have a developed system for live chat, so a new company was born.

Live Chat Now (www.Telesero.com offers Chat to Everyone)

Finding many inadequacies in the products of these former companies, new developers began rising with more features, higher dependability and lower costs. Telesero Inc. began working closely with customers on a new technology for live chat that would eliminate the bottle necks, and disadvantages of the previous products. The product that solved these problems was named Live Link. Unlike other low cost solutions, Live Link has been introduced for free into the personal market place without any ads or downloads. This allows everybody to enable live chat on their websites for non-commercial use. Speeding along with out these Ads and other annoying setbacks, Live Link is sure to establish a strong following in the Auction Market Place, and Listing Boards around the Internet. For most small businesses the pricing is also a key. Available for as low as $16.00 per month this fully hosted service can not be beat. Equally amazing is Live Links ability to handle higher loads of usage. With roughly a 200% improvement in server side process it is easy to understand how the prices have been driven down from Live Person and Others. From Call Centers to Classifieds, this product is the one stop answer. Technology always improves and Live Link is proof of this fact.

Live Link is not only packed with more features, it is also faster and less expensive than the previous products we have seen and tried" -- Director of Logistics (Corporate Moving Systems).

Live Link is also a snap to implement. After completing a quick signup process companies simply install small pieces of HTML into each desired web page. This results in a small icon that dynamically changes with your status, which is another major improvement over other products.

No Downloads for you or your customers, which is a huge piece of this product." -- James Amandus, President of Telesero

We are excited to watch this product grow, consuming current markets such as corporate websites and spreading into new areas such as E-Bay and other auction based business sites. With more hot releases on the way www.telesero.com is definitely a site to bookmark and watch grow.

http://www.Telesero.com