KAB Software Releases Enhanced Tech Support Management Application

KAB Software has released TSC2 Help Desk 4.0, a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface.

(PRWEB) September 3, 2004 -- KAB Software Releases Enhanced Tech Support Management Application

KAB Software has released TSC2 Help Desk 4.0, a multi-user Windows application that provides a suite of integrated tools for managing a technical support department. The program includes work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface.

TSC2 Help Desk's work order management system tracks all work requests and support issues, from computer errors and user-requested enhancements, to hardware and network upgrades. Technicians can be automatically notified when assigned to a work order. Each work order has separate problem and resolution fields. It's easy to attach screenshots, files, or documents to any work order, and assign it to a specific technician. Due dates are assigned, and status notifications are emailed automatically. Even if automatic notifications are turned off, the new toolbar includes a button to manually send assignment and work order update notifications to technicians.

It's easy to search work in progress or work history by date, service type, location, technician, type of equipment, or any user-defined fields. You can create an unlimited number of custom work order filters. Pop-up lists and auto-complete fields make entering information quick and easy.

TSC2 Help Desk's equipment information system makes it easy to maintain an inventory for tax, maintenance, security, and insurance purposes. You can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of your hardware. For computer equipment, you can also track operating system, memory, drive information, IP address and more. The application automatically attaches equipment information to work orders, allowing technicians to see the repair and maintenance history of each piece of hardware. The system includes comprehensive searching, browsing, and reporting facilities that allow you to view complete equipment work history, or track down a particular machine.

TSC2 Help Desk's scheduler lets you create a shared calendar and schedule repairs, network upgrades, and staff meetings. You can even send automatic email notifications of scheduled events.

The application contains more than 80 pre-defined reports and charts to keep you informed about work order status and inventory. TSC2 Help Desk includes a web interface module that allows users to view and submit work requests over the Internet or intranet. There is also a network audit utility that lets you easily compile and import workstation information. In the latest version, you can export reports to PDF, HTML, and TXT files.

Other new features in version 4.0 include the ability to build customized email notification templates, the ability to filter work orders by status, a new single-window mode, and a task bar that shows all open windows and allows you to move among them with a single click.

Whether you're a technical support manager who needs to track system maintenance and development issues, an equipment maintenance manager who needs to ensure that machines are being maintained and upgraded regularly, or an auditor who needs to ensure that proper tax and insurance records are maintained, TSC2 Help Desk has the tools that you need.

TSC2 Help Desk 4.0 runs under Windows 98/Me/NT4/2000/XP/2003. Pricing begins at $299(US). Multi-user and enterprise licenses are available. An Email Command Server add-on, which automatically processes work order submissions and updates by email, costs $199. A free 30-day evaluation copy is available. For additional information, contact KAB Software, 4A Water Wheel Drive, Montgomery, NY 12549 USA. Phone: (845) 818-9616 Fax: 845-689-3316 Email: sales@tsc2-helpdesk.com Internet: http://www.tsc2-helpdesk.com/.

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