Medical Technology Leader Sysmex Selects Metrix for Field Service Management: Field Service Software Improves Productivity of Service Operations

Metrix, Inc., a global leader in field service management software, today announced that it has expanded its fast-growing customer base to include Sysmex, a leading manufacturer of diagnostic systems for medical laboratories worldwide.

Waukesha, WI (PRWEB) September 17, 2004 -- Metrix, Inc. (http://www.metrix.com), a global leader in field service management software, today announced that it has expanded its fast-growing customer base to include Sysmex.

Sysmex America, Inc., a leading manufacturer of diagnostic systems for medical laboratories worldwide, has purchased the Metrix 4e ProductService application suite, including: Field Service, Contact Center, Contracts & Warranties Management, Inventory & Logistics, Repair Center and Knowledge Management for its operations in the Americas. Sysmex Corporations In-Vitro diagnostics products are distributed in more than 150 countries.

Sysmex America uses Metrix to manage their contact center, repair center and parts inventory. Utilizing the Metrix 4e software suite, Sysmex can quickly and effectively analyze, respond, and solve service issues to optimize the quality and cost-efficiency of its service operations. Using Metrix, Sysmex has gained greater call and parts visibility, which has shortened call resolution timeframes-a critical business requirement in the medical technology market. In addition, Metrixs scheduling component is used to perform automatic dispatching as well as provide integration with two-way paging to improve connectivity overall.

Sysmex was looking for a solutions provider that had insights into medical technology-oriented service organizations and could provide industry knowledge on everything from business rules and processes to general implementation and hardware considerations.

Ultimately, we were looking for domain expertise, a rapid implementation methodology and ROI. Many vendors offered a product or tool, but it was a generic product without the expertise and built-in knowledge to back it up," said Andre Ezers, executive vice president of technical services at Sysmex. We needed a proven solution and effective partner, one that would satisfy the customer from Day One. Metrix fit the bill."

Selecting a service solution to handle the demands of new sales, service and distribution needs was paramount. Sysmex had to ramp up quickly -- requiring a rapid implementation to create a seamless transition from one system to an entirely new system with expanded technological and organizational capabilities. The system is live.

In the highly competitive medical technology market, it is vital to provide superior service as a differentiator," said Harvey Shovers, vice president of sales & marketing at Metrix. Companies like Sysmex clearly value the ability to streamline service operations and reduce service costs while their businesses grow, and still provide customers with the highest levels of service. We are excited to help Sysmex continue providing superior service to their customers."

About Sysmex:

Sysmex Corporation of America, located in Mundelein, Illinois, is the U.S. headquarters of Sysmex Corporation, a leading international manufacturer of diagnostic systems, involved in the development of clinical laboratory testing devices, reagents and software for hematology, hemostasis, immuno-chemistry, particle counting and urinalysis. Sysmex products are distributed in more than 150 countries. To meet the needs of these different areas, Sysmex has its own global corporate network of marketing, production, research and development in 14 countries, including Sysmex Corporation of America. Sysmex offers customized solutions that enhance clinical information and increase productivity by integrating technological innovation, automation platforms and information solutions for all of its customers around the world. Sysmex Corporation of Americas website is located at http://www.sysmex.com/usa.

About Metrix:

    At Metrix, Automating your field force is our business." Their mobile solution, Mobile Techlink(R) (powered by Orsus Solutions, Inc.), delivers built-in domain expertise, out-of-the-box use, robust field force automation functionality and proven integration to leading ERP, CRM and legacy vendors such as: Oracle, PeopleSoft, SAP, and Siebel. In addition, the Metrix 4e suite of products enables superior service with powerful capabilities: field force automation, field service/dispatch, contracts management, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization.

Metrix solutions are used by some of the world's strongest companies to automate field force operations, streamline service processes, improve customer service, and increase customer satisfaction, including Canon, Cubic, Getronics, Konica Minolta, Motorola, Olympus America and Xerox. The company, founded in 1980, is based in Waukesha, Wis. with international offices in The Netherlands.

For more information on Metrix, Mobile Techlink and field service ROI, visit http://www.metrix.com or http://www.mobiletechlink.com.

Media Contact:

Patricia Goergen Buttery

Metrix, Inc.

(262) 717-6539

pgoergenbuttery@metrix.com

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