Polar Service Desk released!

Polar has just released Polar Service Desk, service support software which brings incident management to the ITIL level. It features Incident Management, Service Level Agreements, Reporting and more.

Split, Croatia (PRWEB) October 12, 2004 -- Polar today announced the immediate availability of Polar Service Desk, service support software which brings incident management to the ITIL level.

Announced at this year's CeBIT, Polar Service Desk will have its premiere presentation at Systems 2004. It is a solution that allows customers and support representatives to quickly and easily resolve incidents, address key issues and requests, and track service provision for increased employee and customer satisfaction.

Polar Service Desk provides a centralized, web-based system that facilitates tracking, managing and resolving incidents. The product is extremely easy to implement, and is typically installed and customized in one day without any programming, consulting, or database administration.

This service management software is designed to furnish the following key benefits:

- better productivity of the service desk staff through automation;

- increased management visibility into recurring problems;

- increased customer satisfaction through faster incidents resolution while fulfilling service level agreements;

- reduced operational costs.

"Communicating with customers of our previous help desk product, we found that a company needs not only the software to handle users requests and issues, but also the software to help them build or improve their service support processes. So, we designed Polar Service Desk sustaining ITIL - the best practices for operating and implementing IT in companies." said Stanislav Prusac, president and founder of Polar.

The feature-to-price ratio of Polar Service Desk affords the companies of all sizes to take advantage of this out-of-the-box incident management software. The pricing starts at US$ 2990 for 3 support representatives.

About Polar:

Founded in 1995, Polar is an award winning, software engineering company that has since developed, and continues to develop, service support solutions.

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