Webster Bank Chooses The Edcomm Group's Call Center Skills Training Program

Webster Bank has engaged The Edcomm Group to deliver its Call Center Skills program throughout the banks inbound and outbound call centers.

NEW YORK, NY (PRWEB) October 16, 2004 -- Webster Bank has engaged The Edcomm Group to deliver its Call Center Skills program throughout the banks inbound and outbound call centers.

Call Center Skills is a call center training course that teaches customer service representatives how to effectively manage and control their calls. Call Center Skills, an eLearning training program, offers participants a new set of skills, tools, tips, and techniques to ensure their call handling will meet business goals. The course is recommended for customer service, technical support and sales representatives, as well as their supervisors and managers.

Founded amidst the Great Depression in 1935, today Webster Bank has over 17 billion in assets and more than 100 bank locations. The Connecticut-based institution provides consumer banking, insurance, and investment management services. The Webster Financial Corporation owns Center Capitol Corporation, an equipment financing company headquartered in Farmington, Connecticut and is the majority owner of Duff & Phelps, a leader in investment banking and financial advisory services based in Chicago.

The Edcomm Group has had the privilege of assisting many distinguished clients with business solutions in the form of classroom instruction, print publication, video production, online documentation, interactive web systems and multimedia programs. In addition to the development of customized programs, The Edcomm Group offers many industry specific off-the-shelf products that have proven themselves effective in organizations around the world.

The Edcomm Group is a 17-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service, and market share -- providing bottom-line results.

The Edcomm Group (www.edcomm.com) is headquartered in New York City with an Advanced Design Center located in Fort Washington, Pennsylvania.

The Edcomm Group offers educational programs for banks and other financial institutions. To learn more, visit www.bankersacademy.com

For more information, please contact:

Linda Eagle, President, The Edcomm Group

1-888-4EDCOMM

linda.eagle@edcomm.com

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