iCongos Online Tradeshow and Exhibition Platform to Power Ground Breaking Virtual IP Conference and Exposition

CRMXchange and Vanguard Communications select iCongo Platform

Montvale, NJ and Boston, MA (PRWEB) October 21, 2004 -- CRMXchange and Vanguard Communications, two leading organizations in the CRM and Contact Center fields, and iCongo, Inc., a leading provider of collaborative e-business systems and solutions, announced today that iCongos ICE3 Online Tradeshow and Exhibition Platform will be used to power a 3-day virtual event that will connect Contact Center professionals with IP industry experts and technology suppliers. The IP ONLINE Virtual Conference and Exposition, www.callcenterevent.com, is taking place February 14, 2005 to February 16, 2005.

Incorporating the latest web and VoIP technology, this online conference and exposition is a dynamic, interactive, web-based conference that is leading the next step in the evolution of industry tradeshows and conferences. Through iCongos Online Tradeshow and Exhibition Platform, attendees will be able to view real-time presentations and workshops conducted by industry experts, participate in peer-networking sessions, tour a virtual exhibit hall where they can interact with leading technology vendors and receive product demonstrations, as well as case studies, press releases, white papers, product information, business cards and more.

After evaluating different virtual tradeshow solutions and vendors, we selected iCongos Online Tradeshow and Exhibition Platform because they seemed to be one of the only technology vendors in the marketplace that offers a solution that truly brings a conference experience online," said Sheri Greenhaus, Managing Partner, Cyber M@rketing Services. More importantly, iCongo has significant experience in designing, developing and powering other virtual tradeshows and online expositions, and their expertise is both impressive and valuable to an event operator like ourselves."

The IP ONLINE Virtual Conference and Exposition offers two must-attend" conference tracks, designed to meet both the business and technological information needs of attendees. Presentations by industry professionals will focus on IP call center architecture, IP trends, the use of VoIP in outsourcing and offshoring, the creation of an IP roadmap, and IP implementation pitfalls.

The exhibition hall will also enable sponsors and vendors to market, communicate, build relationships and transact business with registrants online, before, during and after the conference.

We are pleased that CRMXchange and Vanguard Communications have chosen to implement iCongos ICE3 Online Tradeshow and Exhibition Platform to power this ground breaking virtual event for the Contact Center and IP technology industries," said Irwin Kramer, President and CEO of iCongo, Inc. Given our in-depth experience developing and operating virtual tradeshows in other industries, we are confident that both attendees and exhibitors of the IP ONLINE Virtual Conference and Exposition will benefit greatly from this cost-effective and highly personalized form of online interaction."

For more information on the first annual IP ONLINE Virtual Conference and Exposition please visit www.ipcallcenterevent.com or call Larry Matte at 201-505-1743.

About CRMXchange:

Founded in 1995, CRMXchange (www.crmxchange.com), a division of Cyber M@arketing Services, has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management, sales, contact center, and telemarketing issues. Today, the site offers a wide variety of resources for CRM professionals. Through nearly a decade-long partnership with industry leaders and analysts, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. And as pioneers of the Internet, CRMXchange understands the profound role the Web can play in the all-important arena of peer-to-peer communication. Known by our audience as the event site," CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

About Vanguard Communications:

For 24 years Vanguard Communications (www.vanguard.net) has been an independent consulting firm specializing in designing, developing, and implementing effective business solutions for customer contact. Vanguard Communications focuses on convergence technologies and their application to contact centers. The company has developed a well-earned reputation as experts in IP strategies and implementation. Located throughout the United States, Europe, and Asia Pacific, Vanguard consultants are seasoned customer contact professionals bringing business acumen, operational experience, and technical thought leadership to each client engagement.

About iCongo:

iCongo, Inc. is a leading, award-winning developer of e-business systems and software that enable companies to effectively collaborate with their trading partners, market their products and services online, generate new business opportunities and efficiently transact business over the Internet.

iCongos solutions include Collaborative Enterprise Portals, Web-Based Marketing and Communication systems including Content Management systems (CMS) and Email Campaign systems, e-commerce systems including Catalog and E-Procurement systems, Private and Public Online Trading Exchanges, Online Tradeshows, Sales Force Automation, B2C Online Retail Stores, CRM systems as well as EDI over the Internet.

iCongo clients and partners include Bell Canada, The PGA of America, Turner Sports Interactive, NHL, US Kids Golf, Ziff Davis Media, The Collegiate Licensing Company (CLC), The Montreal Canadiens, Transcontinental Media, Peacock -- Weir Services and many others.

For more information contact:

CRMXchange

Sheri Greenhaus

Tel: 201.505.1742

Email: sgreenhaus@crmxchange.com

iCongo, Inc.

Robert Rosenbloom

Tel: 617.782.1600

Email: rrosenbloom@icongo.com

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