Verizon Takes A Bite

Verizon Communications Inc. has reached an agreement with C. Jonathan

Lewis Associates to purchase The Telephone Troubleshooting Desk Reference. Published December 15, 1999, the book describes the eleven most common problems that cause service interruptions. It's a handy guide written for technicians and now modified for use by the general public.

Representing Verizon is Area Operations Manager Donald R. Morrissey Jr. of the Major Customer Service Center (MCSC) in midtown Manhattan. "The book came to our attention back in July. We purchased a few copies and

passed them around to some of our VP's. We loved it. Since it's designed to serve the needs of business and residential customers... we thought it would be a great reference tool for our MCSC personnel. It was from that nibble that we decided to take a bite."

Further information is available by visiting the associated website:

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