Peoplesoft Customers Would Benefit From an Oracle Acquisition Reveals Comprehensive Study

Peoplesoft customers could significantly benefit if Oracle succeeds in its pursuit of Peoplesoft. Technology analysis firm InterUnity Group issued a comprehensive report “Enterprise Software Vendors: Cost, Expectation, and Satisfaction”, December, 2004, that evaluates five of leading software vendors: Computer Associates, Microsoft, Oracle, Peoplesoft, and SAP based on the actual experiences of 1188 customers.

(PRWEB) December 10, 2004

Peoplesoft customers could significantly benefit if Oracle succeeds in its pursuit of Peoplesoft. Technology analysis firm InterUnity Group issued a comprehensive report “Enterprise Software Vendors: Cost, Expectation, and Satisfaction”, December, 2004, that evaluates five of leading software vendors: Computer Associates, Microsoft, Oracle, Peoplesoft, and SAP based on the actual experiences of 1188 customers.

The InterUnity Group study revealed that Oracle “Exceeded Customer Expectations” at a rate nearly twice that of Peoplesoft. Oracle “Exceeded Customer Expectations” at a rate 93% higher than Peoplesoft. "This is a dramatic difference and shows that Oracle is doing a much better job of accurately portraying its products to prospective customers”, according to Richard Sneider, the study author and a Partner at the InterUnity Group

Oracle beat Peoplesoft in all 8 categories used to compare the vendors. The eight categories included Product Quality, Product Reliability, Contribution to Profitability, Upgrade Policies, Licensing Policies, Customer Service, Meeting Expectations, and Recommendations to Others. "The overall customer experience with Oracle was much better than with Peoplesoft", according to Sneider.

Some of the report highlights include:

Oracle customers and Peoplesoft customers were asked to rate their respective Vendor’s and their products:

1.    Oracle customers recommend Oracle at a much higher rate. Oracle’s “Customer Recommendation” rate was Fifty-two percent (52%) higher than Peoplesoft’s.

2.    Oracle customers achieved a higher level of profitability from their use of Oracle’s products. Twenty-three percent (23%) more of Oracle customers achieved a Contribution to Profit from Oracle products than Peoplesoft customers did from Peoplesoft products.

3.    Oracle Product Quality was higher. Twenty-four percent (24%) more Oracle’s customers rated Oracle’s Product Quality “Good to Excellent” than Peoplesoft customers rated Peoplesoft’s Product Quality “Good to Excellent”.

4.    Oracle’s Product Reliability was higher. Twenty-one percent (21%) more Oracle customers rated Oracle’s Product Reliability “Good to Excellent” than Peoplesoft customers rated Peoplesoft’s Product Reliability “Good to Excellent”.

About the InterUnity Group:

InterUnity Group, a Concord, Massachusetts based consultancy, (http://www.interunitygroup.com) provides leading companies and vendors with technology intelligence to improve their business performance. InterUnity maintains the InterUnity Technology Knowledgebase and the InterUnity Customer Satisfaction Index.

The InterUnity Customer Satisfaction Index (ICSI) measures the performance of vendors though their customers. The ICSI measures the perceptions among IT executives of the quality, customer service, functionality, profitability contribution, and the value of their vendors’ product and service offerings. The ICSI is a quantitative score where 100 is average.

The InterUnity Technology Knowledgebase (ITK) analyzes the Information Technology decisions of over 2000 companies across 24 industries. The ITK enables companies to rapidly benchmark the value contribution of IT within their company and measure the associated impact of IT on overall corporate performance.

Contact Information:

If you would like to speak with Richard Sneider about the implications of this survey or consulting services, please contact him (978) 287-4480. A complimentary copy for editorial use is available to the press upon request.

This press release is provided for editorial use only. No advertising or other promotional use can be made of the information in this release or InterUnity Group survey results without the express prior written consent of the InterUnity Group.

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