2004 HR Service Excellence Award Winners Announced

Each year HR Solutions, Inc. recognizes the best Human Resources departments in North America* for the outstanding service they provide their internal customers.

Chicago, IL (PRWEB) February 7, 2005

HR Solutions, Inc. is pleased to announce the winners of the 2004 HR Service Excellence Award, an award which recognizes the best Human Resources departments in North America.

Each year, thousands of HR departments across the country are nominated for the HR Service Excellence Award. This award program allows organizations to conduct a free assessment of their HR department’s current level of customer service, and benchmark their service levels against other organizations nationwide, all while competing for the coveted HR Service Excellence Award. Regardless of whether they win the award or not, all participating organizations walk away from the program with a personalized data analysis booklet which they can then use to craft their overall human resources strategic plan.

The National Normative Score for Overall Satisfaction with HR Department customer service is 62 percent favorable. The winners’ names and scores are as follows:

Category 1: Less Than 500 Employees

-First Place: Firstwave Technologies, Inc.—Atlanta, GA [Score: 93 percent favorable]

-Second Place: Nevada Public Radio—Las Vegas, NV [Score: 90 percent favorable]

-Third Place: AmCOMP, Inc.—North Palm Beach, FL [Score: 86 percent favorable]

Category 2: Between 501 To 2,500 Employees

-First Place: Scottrade, Inc.—St. Louis, MO [Score: 87 percent favorable]

-Second Place: West Coast Bank—Salem, OR [Score: 82 percent favorable]

-Third Place: Spartanburg Steel Products—Spartanburg, SC [Score: 79 percent favorable]

Category 3: More Than 2,500 Employees

-First Place: Hunter Douglas, Inc.—Upper Saddle River, NJ [Score: 75 percent favorable]

-Second Place: Rochester Institute of Technology—Rochester, NY [Score: 72 percent favorable]

-Third Place: Principal Financial Group—Des Moines, IA [Score: 70 percent favorable]

Most Improved HR Department in 2004:

Farmers Insurance Group, Inc.—Los Angelas, CA. Farmers Insurance demonstrated a 18% increase in their overall score from 2003 to 2004.

The winners were determined based on the overall results of the HR Service Excellence survey conducted by roughly 730 participating organizations. The survey allowed the organizations’ employees to rate their HR department on 40 separate items about the department’s employee relations, service orientation, communication, professional knowledge, and overall performance.

Entries are currently being accepted for the 2005 HR Service Excellence Award. Interested parties should either email us at info@hrsolutionsinc.com or visit http://www.hrsolutionsinc.com/award.htm. There is no cost to participate in the Award program.

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*HR Service Excellence Award Participation is not restricted to companies headquartered in America. International organizations can compete for the award. Eligibility is met by having at least one North American location.