Business Beanstalk Grows Small Businesses Using Giant Solutions

In the world of business process outsourcing, bigger is not necessarily better. Business Beanstalk is proving that keeping things small can be the best way to guarantee a higher standard of quality. Using the latest cost efficient communication technologies allows the firm to operate with lower over head and successfully tap a whole niche of corporate America that most big call centers cannot service.

Hillsborough, CA (PRWEB) March 12, 2005 -- In the world of business process outsourcing, bigger is not necessarily better. Business Beanstalk is proving that keeping things small can be the best way to guarantee a higher standard of quality. Using the latest cost efficient communication technologies allows the firm to operate with lower over head and successfully tap a whole niche of corporate America that most big call centers cannot service.

We can accommodate almost any client, with any budget, who needs help right away," said Mike de Guzman, president and CEO of Business Beanstalk. This kind of flexibility is hard to find in the call center industry as most of the big outsourcing providers require their clients to commit to at least 50 seats and send management staff 3,000 miles across the globe to train agents. When he set up his call center operations last year, De Guzman realized that the formidable start-up commitment made the whole concept of BPO inaccessible to many small and medium scale enterprises in the US, hence his decision to focus on offering smaller plans to match more modest budgets.

While the call centers of India, the Philippines and even America fight for the business of the likes of Dell and SBC Yahoo, Business Beanstalk has been catering to a whole different demographic. A typical client would be an Termite inspection company in California who needs to call all real estate agents with a house-for-sale listing to expand their client base via appointment setting, or a gumball machine manufacturer in the U.S. who needs someone to cold call restaurants nationwide to ask if they would be interested in installing a vending machine in their premises.

Not all of Business Beanstalks clients are of the Mom and Pop variety, however. Business Beanstalk has also been tapped for one-time sales and appointment setting blitzes or list clean-ups by Sprint PCS, Disney, Wella, and Mattel. They have also been doing customer satisfaction surveys and market research surveys for large national banks and market research companies.

Our focus on flexibility also extends to the quality and adaptability of our marketing agents said Jade de Guzman, vice president of Business Beanstalk. We only have top-notch, university educated, sophisticated agents with extensive telemarketing experience, the gift of gab, and, of course, the ability to converse in American" English. This really cuts down on the lead time when starting a new campaign." Both De Guzmans are well-versed in the expectations of US companies, having both studied and worked in the US before setting up Business Beanstalk last year.

Jade de Guzman, a Computer Information Systems graduate from Bentley College in Waltham, Massachusetts, says she also wanted Business Beanstalk to have a distinct technological edge to help derive better value for its customers. It was one of the first Philippine call center to use the Five9 predictive dialer technology that automatically weeds out voice mail, busy tones and unanswered calls so that agents get triple the talk time of a caller on a manual phone. To always guarantee it will continue to stay ahead of the competition on the technological front, Business Beanstalk has hired a team of in-house programmers to tailor make software to suit the customers specific reporting needs.

The attention to detail has paid off as Business Beanstalk has been growing exponentially in just one year of operations. Jade and Mike de Guzman are careful to keep the growth in check, however, choosing to focus on providing more value to the small client than a generic service to the big one.

About Business Beanstalk

Business Beanstalk (Doctor Dictate, Inc.) is a leading provider of contact center solutions for Small and Medium sized businesses. Business Beanstalk offers outbound appointment setting, telemarketing and telesales, as well as dedicated inbound customer support and order taking. Business Beanstalk provides high-performance, cost-effective marketing solutions for businesses of any size.

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