PhoneCo Selects Excell Services for Inbound Sales and Customer Care

PhoneCo, L.P., a direct response marketer of prepaid communications services including internet access, paging, wireless, local and long distance telephone services in the United States, has chosen Excell Services to provide inbound sales and customer care services to its customers.

Lubbock, TX (PRWEB) April 7, 2005 -- PhoneCo, L.P., a direct response marketer of prepaid communications services including internet access, paging, wireless, local and long distance telephone services in the United States, has chosen Excell Services to provide inbound sales and customer care services to its customers.

We believe that our partnership with Excell will compliment PhoneCos commitment to a top quality sales experience and industry leading customer service," said Scott Lawrence, PhoneCos Executive Vice President of Sales & Marketing. PhoneCo customers expect prompt, polite and resourceful sales and customer service representatives, which Excell provides."

PhoneCo provides high quality communications services to meet the needs of their consumers , said John Jelinek, Vice President at Excell Services. We are delighted that PhoneCo has trusted Excell as their provider of inbound sales, provisioning and customer care. Excells value proposition of high quality and favorable pricing was a perfect match for PhoneCo. "

Excell Services, the leading independent provider of Directory Assistance, Operator Services and Inbound Customer Care, offers high quality services from its onshore call centers at prices that are competitive with offshore options. Excell offers a variety of Customer Management Services including Customer Service, Technical Assistance, Billing Inquiry, Warranty Service, IVR, Data Entry, Product Upselling, Bilingual Representatives, After Hours Service, and Inbound and Outbound Sales.

About PhoneCo

PhoneCo is a communications provider with service nationwide in the United States and in Mexico. PhoneCo has an established reputation for fast activation, quality service and technically advanced programs in the pre-pay communications industry. PhoneCo is a leader and respected provider of broad communications by increasing service offerings, increasing availability and accessibility to current and future customers, and creating innovative, unique, and cost-effective solutions to problems currently faced by customers. Visit us at www.phoneco1.com.

About Excell Services

Excell Services, a Platinum Equity company, is Americas largest independent provider of directory assistance, operator services, and inbound customer service to the telecommunications industry. Formed through the integration of two established industry players, Operator Service Company (OSC") and Excell Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through its call centers located across North America. The company is known for its strong commitment to value and service, enabling clients to increase revenue, improve service quality and reduce costs. Visit us at www.ExcellSvcs.com.

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