Shelby Systems Achieves Gold Partnership

Shelby Systems received Gold Partner Certification from Microsoft, the only church management software company currently holding the highest level of distinction.

Cordova, TN (PRWEB) April 10, 2005 -- Microsoft awarded Gold Partner Certification to Shelby Systems, a designation awarded to elite business partners that meet the top level of partnership requirements outlined by Microsoft. No other church management software company currently holds this distinction.

Guy Dunnam, manager of information technology with Shelby, was elated at the news. Needless to say, were jubilant! Although the process was involved and took the effort of our company working as a team to put all the information together, I had no doubt we would achieve this status. It was just a matter of documenting our training and technical expertise as well as involving our customers in satisfaction surveys. In other words, it just verifies what weve been doing for a long time."

Microsoft conducted software testing to determine Shelbys stability and scalability while operating in the Windows environment. As a partner in the Software Solutions section, the software demonstrated it is a match for exact business needs.

Training and certification of the employees in Dunnams department was critical. Only by being sure that these technicians have passed specific requirements could Microsoft be assured their technology was not only understood but implemented efficiently. All are Microsoft certified technicians.

Key to achieving gold certification was validating customer satisfaction. An independent customer satisfaction survey, as well as Microsofts own customer contacts, showed the highest level of customer endorsement. Over 90 Shelby users responded to questions based on their satisfaction with the software, with the Microsoft system, and with the companys technical expertise and communication. The survey also covered questions related to Shelbys sales, training and support departments. In addition, Microsoft surveyed 15 customers directly to validate their experiences.

You cant be in the business of serving churches without understanding the unique needs of these customers," noted Frank Canady, president of Shelby Systems. We are constantly listening to their descriptions of changing needs --- and meeting them. This [citation validates the fact that were going in the right direction, and it shows that our customers recognize that we are a dynamic and progressive company."

Shelby Systems provides over thirty modules of computer software designed for churches, denominational headquarters, and other faith-based organizations. In business since 1976, Shelby serves over 8,500 customers in more than 40 countries. For additional information visit www.shelbyinc.com or call 800.877.0222.

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