Focused on Diversification" - A Report Based On Detailed Profiles of Indias 50 Leading Third Party BPOs

This is the first-ever compilation of detailed profiles of the top 50 third-party business process outsourcing (BPO) vendors in India. These profiles not only give company information like contact information, key people, financial data, infrastructure details, recent news, expansion plans, management, but also an insight into their strategies, competitive positioning, future outlook and much more.

(PRWEB) April 12, 2005 -- The ValueNotes Outsourcing Practice brings you the first-ever compilation of detailed profiles of the top 50 third-party business process outsourcing (BPO) vendors in India. These profiles not only give company information like contact information, key people, financial data, infrastructure details, recent news, expansion plans, management, but also an insight into their strategies, competitive positioning, future outlook and much more.

In addition to the company profiles, we have analyzed these key players, by services, revenues, revenue per employee, etc. We have also analyzed interesting trends in M&A, differing strategies employed, location preferences, etc to provide our readers with additional insights.

Our analysis provides a clear direction as to the strategies (or lack of them) employed by leading Indian BPOs, and interestingly, highlights the confusion that many of them face -- especially in choosing between focus and diversification. In fact, the emerging theme from this analysis could appropriately be titled Focused on Diversification".

Despite hype about new niches, more than three-fourths of the 50 leading players offer call center services. Financial services is the largest customer segment, with more than three-fourths of the BPOs covered in our sample offering solutions to the financial services industry.

As of FY2004, NASSCOM estimated that the ITES-BPO industry in India employed close to 250,000 people, of which 60% were employed by captives. In 2005, call centers alone are expected to add 100,000 people. Depending on whose estimates one chooses to believe, 1 to 1.5 million people will be employed by 2007.

Our sample of 50 companies represents roughly 80% of people employed by third-party BPOs in India.

Most BPO companies choose a multi-service approach, working across different domains and geographies. On the other hand, niche players are focused on a specific service/domain and work around the domain. Neeraja Kandala, research analyst at ValueNotes says, "We see an accelerating trend amongst companies moving towards knowledge process outsourcing. Not just niche players but also some of the larger BPO players are gravitating towards this segment."

Multiple service providers earn higher revenues. Few of them clocked revenues of $80 million and upwards in 2004. Players with higher revenues typically tend to have a larger scale of operations and wider service offering, but revenues per employee are lower. As a result of specialization and/or domain expertise, niche players earn higher revenues per employee.

ValueNotes feels that a number of small to medium players are currently on shaky grounds. Arun Jethmalani, CEO of ValueNotes says, There will be a few large BPOs with adequate capital and the ability to scale, who will survive and successfully position themselves as One-Stop Shops. The niche players on the other hand, need to position themselves as among the best in a specific area of expertise." All the other small, undifferentiated BPOs, which fall somewhere in between the scale and the niche model need to quickly figure out a strategy to survive in the long term.

Knowledge Process Outsourcing emerges as the new sunrise sector with revenues expected to reach over $17 billion in the next 5 years.

These profiles of the 50 leading BPOs in India are designed to help:

•Companies looking to outsource/offshore

•Outsourcing consultants evaluate and compare the offerings of Indian vendors

•BPO companies to assess their competitive environment

•American and European BPOs looking for Indian partners

•Researchers and others looking for detailed information on India outsourcing

The profiles are based on data from a combination of primary contacts with the respective companies as well as secondary research.

For more information on the profiles or to buy the profiles, call us at 91 20 2588 4676 or 2589 9590 or write to us at bporesearch@valuenotes.com

About ValueNotes

ValueNotes Database specializes in the management of research, business intelligence and information, with expertise across selected domains and types of customer needs. Working with clients across the globe we have significant understanding of international markets.

About ValueNotes Outsourcing Practice

The ValueNotes Outsourcing Practice is one of the largest information providers on the outsourcing industry. Our Outsourcing Practice uses a comprehensive, analytical framework providing fresh insights into the fast emerging and yet, complex outsourcing space. We extensively track the outsourcing space in-depth through a regular analysis of news and events and continuous primary research and contact with the industry.

Our publications combine our extensive research experience and knowledge of the outsourcing space to bring you unparalleled insights and analysis. We continuously track all news and events in the outsourcing industry, and supplement this with extensive primary research from vendors, customers, consultants and other experts in the outsourcing space. Over time, we aim to provide a wide range of publications with differing levels of depth for the needs of different audiences.

Our publications also include:

-ValueNotes Outsourcing News (weekly)

Our free, weekly email newsletter provides a continuous stream of useful statistics, insights, analysis and opinion. Unlike many available newsletters, we do not simply aggregate news, but provide fresh views and research on important issues.

-ValueNotes Outsourcing Digest (monthly)

Up-to-date information and analyses of the latest happenings, events and stories in the BPO industry every month, with regular tracking of Mergers and Acquisitions, expansion plans, industry news analysis, company profiles and emerging areas in outsourcing.

-Series of reports on outsourcing -

Outsourcing: The India Perspective Series

This series of reports will look at outsourcing in diverse verticals from an Indian perspective, and seeks to provide a flavor of important trends, issues and needs - for buyers looking to outsource specific processes from India.

•Global Insurance Outsourcing - The India Perspective: Overview, Trends, Insights and key Vendor Profiles

A review of outsourcing in the global insurance sector, types of processes being outsourced and by whom, growth drivers and inhibitors, service delivery models, captive vs. third party BPOs, offshoring destinations, the Indian market, major vendors, along with profiles.

Insight Report: Outsourcing to India - Beyond the Call Center Series

A series of reports highlighting the shift in Indian outsourcing capabilities, as it moves away from voice-based CRM to newer, higher value services.

•R&D Outsourcing - The India Edge: Key Insights and Success Factors

The R&D outsourcing story dates back to 1985-86 when Texas Instruments set up a center in Bangalore. Soon others like GE, Intel, Cisco, Microsoft and Motorola followed suit. Today there are over 150 R&D outsourcing centers in India, and their success (TI's India center has 200 patents to its credit!) is arguably the best example of the capabilities of Indian manpower. The report provides details on the size of the current market, who's doing what, case studies, and an analysis of the key success factors.

-BPO Directory

A comprehensive list of Indian BPO services, across verticals and horizontals, complete with names, emails, addresses, URLs and other important details. Free registration for outsourcing vendors -- reach out to customers across the world!

To learn more about the ValueNotes Outsourcing Practice, see samples, order reports or provide us with your feedback on this research, please go to http://www.valuenotes.biz/ or write to bporesearch@valuenotes.com. You can also call us at 91 20 2588 4676 or 2589 9590.

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