What Emotions Have to Do with Customer Service!

Ilene Dillons Full Power Living" Internet radio show explores Emotional Value and Branding with Janelle Barlow, author of "Branded Customer Service." Barlow asserts "Emotional value, as much as quality of any other dimension of an organization's worth, can make or break a business." Tuesday, April 26, 2005 on World Talk Radio.

(PRWEB) April 19, 2005 -- Janelle Barlow, author of Emotional Value and Branded Customer Service, appears on Full Power Livings" Peak Performance and Success Month, with host Ilene Dillon, M.S.W., on World Talk Radio, 9 a.m. (PDT)on April 26, 2005.

Whether you are running a business, or looking to create a relationship for yourself, branding" is the way to go. According to Scott McKain, Vice Chairman of Obsidian Enterprises, Janelle Barlow and co-author Paul Stewart have written a Bible of Branding" and the Dominant Document on Customer Service." Focusing on the importance of emotions in doing business in the service industry, Barlow speaks to the passion and emotional value required to impact the culture and focus of a corporation. While focusing on service-industry businesses, Barlows wisdom is also applicable in more personal areas of life, making this appearance relevant to a wide range of listeners.

Janelle Barlow is President of TMI US, a partner of the multinational consulting organization, TMI International. Author of four previous books, including A Complaint is a Gift, Barlow has twice been awarded the prestigious International Trainer of the Year by TMI and has earned the Certified Speaking Professional (CSP) designation of the National Speakers Association, on whose national board she sits. Her client base includes Hewlett-Packard, Chevron, Unisys, Genentech, Avon Cosmetics and many others.

Full Power Living is dedicated to awakening the world to the power, creative potential and importance of human emotion. Host Ilene Dillon has practiced for 34 years as a psychotherapist and is author of several books. Check the list at EmotionalPro on the Internet. A 20 year professional member of The National Speakers Association, Ilene is in high demand for her lectures and programs on Anger Mastery, Conscious Parenting and Emotional Literacy.

Full Power Living airs weekly on Tuesdays at 9 a.m (PST) on World Talk Radio. To listen, sign on to World Talk Radio at 9 a.m. Tuesdays and listen. At all other times hear our programs archived by signing on to World Talk Radio, clicking on Full Power Living," (Tuesdays 9 a.m.) and selecting the show of your choice. Shows are archived on World Talk Radio, with content notes, within hours of their live production.

Janelle Barlow, author of Branded Customer Service: The New Competitive Edge, appears on Full Power Living, aired on World Talk Radio, Tuesday, April 26, 2005 at 9 a.m. PDT.

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