The Good Old Days When Customer Service Actually Mattered

What has happened to Customer Service? Does anyone care about the poor services being provided or, or we all out on break and lunch letting voice mail handle the jobs.

Houston, TX (PRWEB) May 2, 2005 -- The Good Old Days-When Customer Service actually mattered" release June 26, 2002. This book comes at a time when we need to get back to the basics. Large co-operations, like Enron, Arthur Anderson and now WorldCom are in more trouble than they could have imagined just two years ago. Chief Officers of the companies has lost control. Are they aware of what is going on within their own companies? Managers and Gate Keepers are often the major problems, but it is the responsible of the CEO, CFO and COO to know what is going on within the company.

Nobody gives a hoot about Customer Service and yet we line up in grocery stores, department stores, and everywhere to give our money to companies and individuals who provide bad service day after day. We have learned to except it and live with it, simply because the service is just as bad with the competitors.

For additional information visit our website at: http://www.buy-the-books.com

Contact Information:                

Mary A. Williams

Author

119 Wickhamford Way

Houston, TX 77015

713-455-7507

http://www.buy-the-books.com

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