LiveTime Releases 64 bit ITIL Service Management Virtual Appliance

ITIL Service Management and Help Desk Virtual appliance now supports VMware, Virtual Box and XenServer 5.0 and the Open Virtualization Format (OVF).

Newport Beach, CA (PRWEB) May 7, 2009 -- LiveTime Software, a leading provider of ITIL certified Service Management (http://livetime.com/webservicedesk/ServiceManager.html) and Help Desk (http://livetime.com/webservicedesk/HelpDesk.html) software, today released version 5.5 of its highly integrated virtual appliance (http://blogs.livetime.com/livetime-multi-tenancy-for-service-providers/). The latest version of LiveTime's JeOS (Just Enough Operating System) provides 64 bit native performance, Java 6, Apache Tomcat 6, Apache Web Server 2.2 and LiveTime 5.5. LiveTime's virtual machine is available for all major virtualized environments such as VMWare, Sun Virtual Box and Citrix XenServer 5.0 and is also available in the Open Virtualization Format.

LiveTime's JeOS is now production grade and recommended for all environments wishing to virtualize their service management solution. With 64 bit native performance and the ability to address more than 2GB of RAM, LiveTime can scale to any size organization. This version has been specifically optimized for SaaS provider networks and outsourced service providers using LiveTime in a muti-tenant environment. The appliance also includes support for symmetric multiprocessing for optimal performance across virtualized CPU's.

LiveTime's virtual appliance includes built-in debugging, configuration and management utilities. Simple guided menus provide easy access to networking, monitoring and general system utilities. The menu driven environment also supports automatic upgrades and SSL out of the box.

Organizations can now leverage LiveTime's highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 170MB download.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime's vendor-neutral solutions to lower their costs and improve customer satisfaction.

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