Still Time to Register for 'Innovations in Customer Service Forum in Key Biscayne

Industries like technology and healthcare invest time and energy in coming up with innovations to better serve their customers and maintain a healthy competitive edge. But how often do you hear about companies brainstorming to create 'service innovations' that can improve the customer experience, increase loyalty and enhance profits? Recognizing the need for customer service professionals to have creative, reflective time to improve what they do, the Customer Care Institute is offering a unique new program: a 'creativity camp' where attendees will focus on the 'Art of Customer Care.'

Atlanta, GA (PRWEB) May 19, 2005 - Customer Care, Customer Service, Consumer Affairs, Help Desk and other service-related professionals still have time to register for an all-new program offered by the Customer Care Institute (CCI) this June. The Art of Customer Care: Innovations in Service will take place June 5-9 at The Ritz-Carlton in Key Biscayne, Florida.

According to Roger H. Nunley, Managing Director of CCI, this years Forum is designed to give attendees the opportunity to learn from customer care masters, network with colleagues and brainstorm for unique service delivery solutions - without the pressure of large crowds and vendor presenters. In fact, he refers to the relaxed, intimate environment his staff is creating as a 'Creativity Camp for adults.

Innovations are welcome and encouraged in technology, health care and other such industries," Nunley explains. Now were giving professionals in the customer care industry that same 'permission to think outside the box in order to create effective new strategies that cultivate service cultures -- and close the gap between customer expectations and the level of service they receive."

Presenter JoAnna Brandi, publisher of the Customer Care Coach®, believes that creativity in customer care is more important than ever. She says, Service innovation is today where quality was 20 years ago. Thats a pity, because an organizations ability to be competitive in the global economy is directly related to its ability to be creative, adaptive and flexible.

Smart, successful companies understand that investing time and energy in intangible innovations that impact customer care yield loyalty and profits."

Along with Brandi, Pete Winemiller, the vice president of Service Development for the Seattle Supersonics and Seattle Storm; Delta Air Lines Senior Vice President and Chief Customer Service Officer Lee Macenczak, and other top-rated speakers will lead workshops throughout the event. Customer care case studies, leadership building tactics, recognition processes and the opportunity to earn Customer Care Manager Certification will be offered as well.

For more information, please call (404) 352-9291, email Info@customercare.com, or visit CCI at www.customercare.com.

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