Contact Centers of America To Re-Invent The Contact Center Industry

Focused on fulfilling expectations for Customer Support, Service And Satisfaction, Contact Centers of America (CCA) founder, Joe Jacoboni's vision is to is to reshape and revolutionize the contact center industry and bring contact center services back to America using the natural "human resources" we have in this country as its workforce. CCA, is moving to elevate the focus of service and technical support so that people are satisfied by the contact, whether telephone, email, chat, etc. By providing contact center services which respond appropriately to the cultural context of the customers, Jacoboni believes, customers will turn iinto loyal followers, and even evangelists, because the experience will align with the customer's values.

Orlando, FL (PRWEB) May 22, 2009 -- Determined to change the way the Contact Center industry has transformed and evolved over the last decade - away from the focus on Customer Service and Customer Satisfaction - to bottom line revenue / earnings and outsourced services, Contact Centers of America (CCA) (http://contactcentersofamerica.com/) founder, Joe Jacoboni's vision is to bring contact center services back to America and to use the natural "human resources" we have in this country as its workforce.

With over thirty years as a senior executive in technology and the pioneer of the first technical support call center company, Software Support, Inc. (SSI), Jacoboni now leads the charge to re-invent the industry. Jacoboni's company, CCA, is moving to elevate the focus of service and technical support so that people are satisfied by the contact, whether telephone, email, chat, etc. The customer experience must be changed to respond to the expectations people have so they are excited about and do not dread their contact center experience.

"What CCA is doing is breathing renewed life into the contact center business," said Diane Johnston, managing partner, Kenzler and Associates Inc. "CCA has an exciting and innovative delivery model, using students and special needs individuals including Veterans, the vision impaired, who understand first-hand the cultural context and experience that is necessary to provide extreme customer satisfaction."

"Customer satisfaction is in a deep decline, customer loyalty is decreasing and churn is sharply increasing," said Joe Jacoboni, president / CEO and founder of CCA. "Companies are becoming increasingly dissatisfied with outsourced solutions that do not respond well to the cultural context of the customer. My vision for CCA is to reshape and revolutionize the contact center industry."

Providing contact center services which respond appropriately to the cultural context of the customers, Jacoboni believes, will turn customers into loyal followers, and even evangelists, because the experience will align with the customer's values. For the companies using CCA's services, increased customer satisfaction will help attract and retain customers, develop customer loyalty and through the "value-added experience", feed the emotion of the customer, which has far reaching benefits.

About Contact Centers of America:

Contact Centers of America, LLC (CCA) is a new concept in contact center services designed by an industry pioneer, Joe Jacoboni, and staffed by industry veterans who understand the psychology of customer satisfaction and how this psychology changes in shifting economic times. The combination of industry pioneer knowledge, hands-on practical experience with buyer psychology and the incorporation of leading edge technology is a prerequisite for delivering ExtremeCustomerSatisfaction™.

Through this combination of experience and technology, CCA overlays a significant experiential advantage on your product/service offering by nurturing the tentative first time caller or surprising the experienced veteran caller with efficiency and effectiveness. CCA delivers ExtremeCustomerSatisfaction in a way no other contact center can!

CCA delivers ExtremeCustomerSatisfaction to companies and their customers through a:

•    consultative solutions-oriented approach to enable a company deliver customer support in a cost effective manner that builds brand loyalty and turns existing customers into enthusiastic supporters

•    state-of-the-art hosted on-demand technologies that allow contact center and remote representatives to be closely integrated and monitored to ensure the highest level of customer satisfaction

•    strategic workforce management model which uses abundant "natural human resources" available in the United States - students, retirees, stay-at-home parents and veterans, bringing jobs back to America

For more information visit http://www.contactcentersofamerica.com, call 1 877 999-6222 or email info @ CallCCA.com.

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