Meet the Challenge of Declining Customer Satisfaction Head On at Customer Service Forum in June

The month of May brought unsettling news to customer care professionals, particularly in the fields of transportation, information, utilities, health care, accommodation and food services. The American Customer Satisfaction Index reports that a number of economic factors -- sky high oil prices, falling wages, higher prices, increased household debt, rising energy prices -- have created a huge dip in service quality, household purchasing ability and customer satisfaction. The annual Forum hosted by the Customer Care Institute provides professionals with an opportunity to face these challenges head on.

Atlanta, GA (PREWB) June 2, 2005 -- In light of the recent news that The American Customer Satisfaction Index (ASCI) dropped sharply for a second consecutive quarter, Roger H. Nunley, managing director of the Customer Care Institute (CCI) says theres never been a better time to attend CCIs annual Forum. This years event, The Art of Customer Care: Innovations in Service will take place June 5-9 at The Ritz-Carlton in Key Biscayne, Florida.

Says Nunley, ASCI reports that with the exception of last quarters drop, this decline in customer satisfaction is the largest since 1997. Thats alarming news, especially for professionals in the transportation, information, utilities, health care, accommodation and food services industries.

The good news is, the timing of our annual Forum is perfect. Customer care professionals who want to meet these scores head on with results-oriented solutions can still register for the event."

This years Forum is designed to give attendees the opportunity to learn from customer care masters, network with colleagues and brainstorm for unique service delivery solutions - without the pressure of large crowds and vendor presenters. In fact, he refers to the relaxed, intimate environment his staff is creating as a 'Creativity Camp for adults.

CCI is an international resource organization that assists Customer Care professionals with improving the delivery of Customer Care, particularly in the customer service, consumer affairs, Help Desk and teleservices professions. As an internationally renowned resource, CCIs ultimate goal is to assist businesses in enhancing customer care for greater profitability.

For more information, please call (404) 352-9291, email Info@customercare.com, or visit CCI at www.customercare.com.

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