Trilithic Selects ServiceCentral to Intergrate Broadband Test and Measurement Analyzers with Service Management Software

Joint Solution streamlines real-time field access to work orders while reducing installation costs

Atlanta, GA (PRWEB) June 10, 2005 -- ServiceCentral Technologies Inc., a leader in field service management software solutions, today announced that the Company is working with Trilithic, Inc. As an industry leader in telecommunications solutions for Broadband and RF & microwave markets, Trilithic will integrate its 860 DSPi cable analyzer with ServiceCentrals workforce management software, ServiceManager. The interface, released in May 2005, allows field technicians to access work orders from the field and update them in real time with key data, including test and measurement data.

...ServiceCentrals software demonstrates once again the application flexibility of the 860 DSPi and gives our customers even greater value from our test equipment," said Jim Harris, Director of Marketing for Trilithic Inc.

The ability to integrate ServiceManager with the Trilithic analyzer extends the technologies singular benefit beyond the field technician to management, giving cable operators a significant advantage in tracking key service data while providing customers with better, more reliable service.

Steve Teel, ServiceCentral Executive Vice President, states Cable operators today must have solution partners that propel them towards even better service. Trilithic and ServiceCentral are teaming together to help them do just that," Teel goes on to say, ...we are helping to control costs since the communications between ServiceManager and other client applications will go over the existing DOCSIS channel."

About ServiceCentral Technologies

ServiceCentral Technologies (SCT") is a leading supplier of software solutions that promote workforce efficiency. Established over twelve years ago, SCT was one of the first companies to develop true service chain management solutions designed to help companies bring order, management, and visibility to a complex set of business processes associated with managing and supporting end-to-end product installation and service operations. Today, ServiceCentral offers a suite of applications to address all of the issues that affect operations. These applications help improve customer service, streamline operations, and generate increased profits. ServiceCentral Technologies is located in Atlanta, Georgia with distributors in Europe, Latin America and Asia Pacific. For more information, please visit www.servicecentral.com.

About Trilithic, Inc.

Trilithic, Inc. is an industry leader providing telecommunications solutions for major Broadband and RF/Microwave markets around the world. As an ISO 9000:2001 certified company with over 40 years of collective expertise in engineering and custom assembly, Trilithic is dedicated to providing quality products, services and communications solutions that meet and exceed our customers expectations. For more information, please visit www.trilithic.com.

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