w2bi Launches AetherPal to Solve Mobile Device Management Issues For Customer Care Centers and the Enterprise

Mobile device management just got easier with w2bi's launch of AetherPal. AetherPal offers Remote Control, Banner Notification and Mobile Desktop to make the lives of Smartphone owners and those that manager a mobile workforce easier. Through the Remote Control capability, AetherPal enables support staff to remotely view, manage and control the user's devices for troubleshooting, remote installation, device training and application demonstrations. Banner Notification feature allows instant delivery of customizable two-way messages to a group of mobile users. The Mobile Desktop of AetherPal allows customizable UI and streaming content delivery to mobile devices. AetherPal works with all Microsoft Windows Mobile devices, as well as Symbian and Blackberry.

Union, NJ (PRWEB) June 23, 2009 -- w2bi, Inc., a leader in mobile device support and testing, announced today the launch of AetherPal® 2.1, a mobile device management enhancement solution built to enable enterprise and customer care operations to address specific device and user issues while increasing ROI on Smartphone deployments.

AetherPal 2.1 is a patent pending support solution for Microsoft Windows Mobile 6.0, 6.1, Symbian and Blackberry devices. AetherPal can be integrated into Microsoft's SCMDM 2008 platform or be used as a standalone solution. Since the device client is light the features are fast, responsive, and robust. AetherPal includes Remote Control, Banner Notification and Mobile Desktop features.

--    Remote Control is a virtualization tool that enables support staff to remotely view, manage, and control the user's device for troubleshooting, remote installation, device training, and application demonstrations while retrieving device parameters.

--    Banner Notification allows instant delivery of customizable messages/notifications to an individual or group of mobile users.

--    The notifications can be simple text announcements, or may contain graphics, logos and hyperlinks. The uses for Banner Notification are broad, varied and unlimited. Whether it is for critical messages, customer subscribed updates, promotion alerts, emergency or weather related communications.

--    Two-way banner notification provides confirmation of tasks or acknowledgments.

--    Messaging is independent of a running e-mail application

--    Mobile Desktop is a customizable desktop with streaming content delivery functionality.

--    Allows customizable UI and real time content update deliveries (RSS) to mobile devices.

--    Provides the user access to the applications in a tab based framework. The operator can push and organize common files, web sites, games, and help desk information as well as increased number of applications/files visible on the desktop.

"With over 50 percent of wireless customers contacting customer care centers with a problem in the past year, coupled with the fact that multiple calls are usually required to solve a problem, the w2bi's AetherPal solution is absolutely critical," said Moshe Moran, VP Sales/Device Management Products, w2bi. "AetherPal enables customer care centers and enterprise customers to instantly check and work on mobile devices to solve problems in real time. This is customer support with measurable ROI - keeping employees productive by solving device issues as quickly as possible."

Benefits of AetherPal to Customer Care Operators

According to industry research, Smartphone subscribers are 6Xs more expensive to support compared to traditional handsets and the vast majority of subscribers are not satisfied with customer care support. AetherPal's ability to resolve Smartphone user issues in real time is critical in creating a positive experience for the end user, increases customer satisfaction and reduces device and subscriber churn. Some additional benefits of AetherPal include:

o    Virtualization of the device with full access to the Smartphone to shorten the customer care call duration

o    Ability to visually demonstrate the trouble resolution

o    Assists in resolving setting, configuration, and external peripheral installation issues

o    One-on-one tutorials for new Smartphone users

o    Ability to survey session effectiveness via Banner Notifications

o    Reduces the problem-to-fix ratio and the number of calls required to resolve a single issue

o    Reduces the overall number of device returns from handset and configuration issues

o    Responsive training and support results in increased data usage

o    Enables customer care organizations to support more customers and resolve more issues with existing resources

o    Compliments OMA-DM offering in cases of "How do I…" types of inquiries

About AetherPal 2.1

AetherPal solution is a support tool used for remote troubleshooting, configuration and training, branding and two-way messaging Smartphone devices. Through the Remote Control capability, AetherPal enables support staff to remotely view, manage and control the user's devices for troubleshooting, remote installation, device training and application demonstrations. Banner Notification feature allows instant delivery of customizable two-way messages to a group of mobile users. The Mobile Desktop of AetherPal allows customizable UI and streaming content delivery to mobile devices. AetherPal supports Windows Mobile 6.0 & 6.1, SCMDM 2008, Blackberry and Symbian devices. Support for iPhone, Palm and Android is also being planned. w2bi is a Microsoft Gold Certified partner and its AetherPal solution has been certified by Microsoft and leading mobile carriers. For more information, please visit www.aetherpal.com.

About w2bi:

Headquartered in New Jersey, w2bi, Inc. develops innovative handset and Smartphone software solutions. w2bi's product portfolio includes solutions for automated device testing for wireless service providers and handset manufacturers, stand-alone mobile device management enhancements. Since 1997, w2bi has been deploying solutions globally addressing the needs of service providers, device manufacturers and enterprises. For more information, please visit: www.w2bi.com

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