Interactive Voice Response (IVR) Development Tool Developing an IVR/Callcenter On Your Own - Faced Problem With Too Much Dependance On Your IVR Vendor

Telefony (for Windows NT/2000/XP) is a GUI based IVR development tool. Define the process flow of your application by arranging Process Objects, which represent high level program tasks. Enrich the process object by setting the properties of each process object and linking the process object conditionally/unconditionally. Record messages and allocate telephone lines for the application (In case of IVRS). Just execute the application!!!

(PRWEB) June 30, 2005 -- A Powerful Application Program Interface (API)

Design your own IVR software applications using the powerful GUI based Telefony API in minutes.

Using API one can develop any application and take an export backup using backup utility and can take it to any system which has an Telefony runtime license and import the same and run the application. This helps to Develop entire application centrally in one system and distribute with ease.

Open Data Base Connectivity (ODBC). Connect to any database which is ODBC compliant.Use SQLs to define queries in Process Objects for data fetch. Connect to different databases from the same application.

Communication interface for wide data access.Send or receive data to/from equipments like computers, telecom switches etc.Use X.25, serial ports and ethernet interfaces for data exchange.

Voice interface for IVR applications. Use the voice interface for developing IVR solutions.Use the call routing feature to implement call center solutions.

Con-current execution of multiple applications. Run any number of applications concurrently.

Start up or shut down any application without interrupting others. Connect any number of clients (lines/channels) to the same application.

Access tracking for security.Track the navigation of individual clients of the application, if required.Use various levels of tracking according to your security needs.

Client-Server architecture for high performance.

Tune the system for performance defining the number of various modules to be started. Configure based on resource availability.

Supports a wide range of applications. Use Telefony to design applications on IVRS, Reminder Services, AlertMe Services, Call Center Solutions, Mediation Software etc.

Develop Here" run Elsewhere". Export the application developed on Telefony API (One can even develop/modify the application in a laptop system) the application from one location.Import anywhere in the Telefony RunTime and execute.

Debug online. Graphical monitoring of application execution for debugging.

Schedule to start/stop. Automatic startup and shutdown of applications at scheduled date/time.

Hardware Requirements:

Pentium III or above

64 MB RAM (Higher capacity suggested for multiple clients/applications) Voice Interface - Dialogic E1/Analog boards or Diva Server BRI, PRI Series

Communication Interface -- RS232/X.25/Ethernet

Software Requirements:    Windows NT/2000/XP

For enquiries contact,

Prudent Technologies Pvt. Ltd.

Regd. Office            -    

Prudent Technologies Pvt. Ltd.,

37/611B, Illathuparambil Bldgs.,

Sahodharan Ayyappan road,

Near Federal Bank (Girinagar Branch),

Elamkulam, Kadavanthra,

Cochin, India -- 680 020.

Tel    : 0484-2294488

Fax    : 0484-2204370

Email    : prutech@vsnl.com

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