netCustomer CEO to Discuss Outsource and Insource Strategies at the AFSMI 2005 World Conference

netCustomer CEO, Punita Pandey, has been invited by the Association for Services Management International (AFSMI) to present at its 2005 World Conference: The 35th S-Business Education Summit and Expo on Monday, October 10, 2005 at Nashville, Tennessee. The AFSMI conference is the world’s largest gathering of customer service and support executives.

San Jose, CA (PRWEB) October 6, 2005

netCustomer, Inc., a leading provider of enterprise applications support services, announced today that its Chairman and CEO, Punita Pandey, has been invited by the Association for Services Management International (AFSMI) to present at its 2005 World Conference: The 35th S-Business Education Summit and Expo, to be held at Gaylord Opryland Resort and Convention Center in Nashville, Tennessee.

Ms. Pandey will participate in a panel discussion titled “Outsource and Insource Strategies” on Monday, October 10, 2005. The AFSMI conference is the world’s largest gathering of customer service and support executives. It provides attendees a unique platform to share experiences, best practices, and innovations as well as learn from industry leaders, visionaries, and experts. The theme of this year’s conference is “Fine tuning your connections” and will be covered in the wide-ranging program featuring keynotes, education tracks, and panel sessions.

Ms. Pandey will join the panel to discuss emerging trends in outsourcing, its implications across manufacturing and services industry and value-driven strategies to leverage outsourcing beyond cost advantage. The executives on the panel will discuss challenges faced by companies and service providers in outsourcing complex technical and business functions and ways to avoid potential pitfalls. The discussion will include topics such as optimizing in-house and outsourced operations, enhancing quality of services operations, and best practices to manage outsourced operations and partnerships.

The panel will include:

• Punita Pandey, Chairman and CEO, netCustomer, Inc.
• Jim Hoen, VP, Marketing and Sales, TechTeam Global, Inc.
• Michael Shelor, President, Patton Consultants, Inc.
• Eric M. Zeman, Editor-in-Chief, Mobile Enterprise Magazine (Moderator)

Ms. Pandey serves on the board of directors of AFSMI Silicon Valley chapter.

About AFSM International    

Founded in 1975, AFSM International (Association for Services Management International) is a global, not-for-profit, professional association for executives and managers committed to s-business excellence. AFSM International is the acknowledged leader in providing the knowledge, fellowship, and career connections that further the personal and professional development of executives, managers, and individuals involved in s-business. For more information, visit http://www.afsmi.org

About netCustomer

netCustomer is a leading provider of enterprise applications support services leveraging a global delivery model. By efficiently extending advanced ERP, IT, and business operations through a 24x7 delivery center, netCustomer reduces operating costs and improves service levels. Headquartered in San Jose, California, netCustomer has global operations in Noida, India. For more information, visit http://www.netcustomer.com

Public Relations Contact

Swati Shrivastava

510.824.2304

netCustomer is a registered trademark of netCustomer, Inc. All other company and product names may be trademarks of their respective owners.

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