IDC Predictions on Mobile Workers Make Remote Support a Priority

Is your IT department ready for the boom?

(PRWEB) October 26, 2005 -- An IDC analysis published in October, 2005, determined that the mobile workforce will increase from 650 million worldwide in 2004 to more than 850 million over the next five years. By 2009, mobile workers will represent more than one quarter of the global workforce. The largest percentage of mobile workers will be in Japan/Asia, with the U.S. close behind. The study includes tables for mobile professionals, workers who are occasionally mobile, those who work in the field, telecommuters, and those who work on location. With downtime already costing companies millions of dollars annually, the ability to provide fast, effective and efficient remote support (http://www.networkstreaming.com/supportdesk.htm) will be pivotal for a company’s viability.

Two of the most pressing issues, IT expense and loss of end-user productivity, already high on the agenda of most CEOs and CFOs, will become even bigger problems.

The increased volume of mobile workers will increase the number of end-users with low levels of computer literacy, and high-volume hiring of new remote support reps can make the acquisition of highly trained and experienced support reps difficult. Therefore, it will be vital that a company’s PC remote control (http://www.networkstreaming.com/accessdesk.htm) solutions are simple and easy to use on both ends. Fast connectivity will also be an issue, since time spent trying to connect not only ties up the IT resources that could be used to move onto the next ticket, it also brings the end-user’s productivity to a halt.

A survey recently conducted on behalf of NetworkStreaming, a Mississippi start-up specializing in PC remote control and remote support products, revealed that users of NetworkStreaming’s remote support appliance (http://www.networkstreaming.com/supportdesk.htm) feel that this product is meeting the demand. Users reported that support session time has decreased by as much as 50% - allowing support reps (http://www.networkstreaming.com/supportdesk.htm) to service double the number of clients than they had previously. Escalated incidents were also reduced, giving higher-trained ITs more time to devote to other issues. Depending on company size, ROI for the appliance is being achieved in as little as six months.

For more information about NetworkStreaming remote support solutions (http://www.networkstreaming.com), contact Nathan McNeill at 601-519-0123.

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