INFONXX Ranked First Again in Directory Assistance by Independent Research Firm

INFONXX has been ranked first again among third-party directory assistance companies in the Paisley Group's National Directory Assistance Performance IndexSM in the combined category of Calls Passed.

Bethlehem, Pa. (PRWEB) October 28, 2005 -- INFONXX, the leader in information services, has been ranked first again among third-party directory assistance companies in the Paisley Group's National Directory Assistance Performance IndexSM in the combined category of Calls Passed.

"The Paisley Index validates our goal to provide quality service through customer focused solutions," said Margaret Scholl, INFONXX North America CEO. "We are proud and pleased that our efforts have been recognized."

The Paisley Group (PGL) is the leading directory assistance/operator services consulting company and the premier independent measurer of Customer CareSM (customer advocacy and call-handling efficiency) and Customer FulfillmentSM (the ability to find the requested listing) in the industry today. Paisley's Performance Index is conducted twice yearly, and measures a variety of industry segments and competitors. PGL is known for rigorous application of quality standards and the detailed integrity of its measurement process.

INFONXX, the world's largest independent provider of directory assistance and enhanced information services, placed first in Calls Passed with a score of 89.7 percent, which is 1.4 percent higher than the company tallied in the March 2005 index. The number one ranking was also significantly higher than the industry average of 82.8 percent among other third party directory assistance providers. Calls Passed represents when the customer was both "fulfilled" and "cared for."

The Paisley Index also noted dramatic increases in INFONXX's Customer Care scores. "This is a credit to the Customer Service Representatives working in our call centers," said Scholl. "These professionals again demonstrate they are the best in the business. Our commitment to training and excellence brings callers back to 4-1-1 services."

About INFONXX

Information services leader INFONXX delivers customer-focused solutions through technological innovation, flexible service transport options, and industry-leading product offerings to wireless and landline carriers, corporations, and educational institutions in North America. INFONXX, the world's largest independent provider of directory assistance and enhanced information services, has been consistently rated among the top among third-party DA companies in the Paisley Group's National Directory Assistance Performance IndexSM. With North American corporate offices in Bethlehem, Pa., USA, INFONXX employs thousands of customer service representatives and support personnel who manage millions of listings in offices and call center locations around the globe. For more information, visit:

http://www.infonxx.com

About The Paisley Group

The Paisley Group Ltd. (http://www.thepaisleygroup.com) is the industry's leading DA/OS consulting company and measurer of database accuracy, customer fulfillment, and customer care. PGL works with clients to develop existing potential and leverage new opportunities, define goals and challenges, gather and analyze data, and develop effective methods for optimizing operations and achieving objectives.

INFONXX, Inc.

3864 Courtney Street, Suite 411

Bethlehem, PA 18017

USA

610-997-1000

888-463-6699

610-997-1050 fax

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