netCustomer Adds Former J. D. Edwards Executives to its Board of Advisors

Thought Leaders to Strengthen netCustomer’s J. D. Edwards Support and Services Practice. Joining the netCustomer Board of Advisors are Jan Zapapas, formerly Board of Directors and Senior Vice President, Application Development at J. D. Edwards; Idella Kercher, formerly Vice President of Customer Advocacy at J. D. Edwards; Michael Sheppard, formerly Group Vice President, J. D. Edwards, Asia Pacific and Japan; and Dr. Travis White, Vice President, Marketing, EMEA, J. D. Edwards. These thought leaders bring a wealth of experience in enterprise applications, global support and services, business and channel operations, and marketing.

San Jose, California (PRWEB) November 9, 2005 -- netCustomer, Inc., a leading provider of enterprise applications support and services, today announced the appointment of several former J. D. Edwards executives to its Board of Advisors. Joining the Board of Advisors are Jan Zapapas, formerly Board of Directors and Senior Vice President, Application Development at J. D. Edwards; Idella Kercher, formerly Vice President of Customer Advocacy at J. D. Edwards; Michael Sheppard, formerly Group Vice President, J. D. Edwards, Asia Pacific and Japan; and Dr. Travis White, Vice President, Marketing, EMEA, J. D. Edwards. These thought leaders bring a wealth of experience in enterprise applications, global support and services, business and channel operations, and marketing.

“netCustomer has a unique vision for the enterprise applications market to deliver quality and cost-effective support and services. We have brought together industry leaders to leverage their knowledge of the J. D. Edwards customer base. We are honored to have the support of such a stellar group of executives as netCustomer prepares for aggressive growth,” said Punita Pandey, CEO, netCustomer.

Welcoming the new advisory board members, Gayle Sheppard, Board of Directors, netCustomer, said, “I had the pleasure of working with Jan, Idella, Mike, and Travis for several years at J. D. Edwards. They bring an impressive combination of experience and expertise to guide netCustomer on various facets of serving the global enterprises. This advisory board will be of tremendous value in defining the next generation of enterprise applications support and services.”

"The enterprise applications market is undergoing a major transformation requiring companies to evaluate their IT spend in a completely new light. The traditional models of support and services need to be overhauled to deliver the value for money for the enterprise applications customers," said, Jan Zapapas. “All of us worked together at J. D. Edwards in addressing the needs of global enterprises. netCustomer presented a unique opportunity for us to come together again to guide the company in addressing the support needs of enterprises facing product maturity and vendor consolidation. Backed by several years of support expertise, unique global delivery model, and a track record of driving down costs and improving quality, netCustomer offers a value-add alternative to customers concerned about costs and return on investment. We are excited to be associated with netCustomer in its next phase of growth and market momentum.”

The netCustomer Board of Advisors include:

-- Jan Zapapas served as a member of the Board of Directors at J. D. Edwards. She also held various senior executive positions at J. D. Edwards including Senior Vice President of Application Development, and Vice President of Worldwide Client Services. Zapapas has 30 years of diversified experience in engineering, operations, consulting, finance, and information systems across software, professional services, and manufacturing industries. She will guide netCustomer on technology vision and client services strategy.

-- Idella Kercher served as Vice President of Customer Advocacy at J. D. Edwards until its acquisition by PeopleSoft. Her tenure at J. D. Edwards spanned over 27 years of service where she held a variety of customer-centric management roles. Idella brings extensive customer knowledge and operations expertise in delivering high quality support to global customers. She will guide netCustomer on global customer support strategy.

-- Michael Sheppard has 25 years of experience in the software industry and last served as the Group Vice President, Asia Pacific and Japan for J. D. Edwards. He had responsibility for complete operations including sales, marketing, services, localization, business operations, and channel operations. He will guide netCustomer’s partner strategy and growth in the Asia Pacific region.

-- Travis White, Ph. D, served as Vice President of Marketing, EMEA and Vice President, Strategic Planning for J. D. Edwards. For the past 25 years, he has worked in the computing industry as a researcher, product planner, strategist, and marketer. He will guide netCustomer’s marketing and strategic planning activities.

About netCustomer

netCustomer is a leading provider of enterprise applications support and services. Leading global companies such as Juniper Networks, PeopleSoft, Oracle, and CSC have leveraged netCustomer to support their worldwide customers. netCustomer’s proven global delivery model reduces operating costs and enhances quality of support and services. The Company has global operations in Noida, India and sales offices in Silicon Valley, California. For more information, visit www.netcustomer.com

Public Relations Contact

Swati Shrivastava

netCustomer, Inc.

510.824.2304

netCustomer is a registered trademark of netCustomer, Inc. All other company and product names may be trademarks or registered trademarks of their respective owners.

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