Business Magnet Directory to Create Dedicated Customer Service Department

Continually expanding online B2B directory http://www.businessmagnet.co.uk will soon establish it's own dedicated customer service department at its Stevenage office.

(PRWEB) November 20, 2009

With a desire to enhance the service to its customer-base of over 110,000 companies that are already listed on their online directory, Businessmagnet are creating a dedicated customer service team. Due to their extensive group of customers that list over 45,000 products between them, Businessmagnet are establishing a team to directly handle day to day contact with them. This is an essential part of relationship building and an area of the business that Businessmagnet will be improving over then next few months.

Some companies are happy to get a buyer to purchase or subscribe to their product and leave customer service at the point of sale. Others feel that the experience the customer has needs to be something special so they will become a customer for life. This is very much Businessmagnet's approach. They recognise the importance for companies who have a listing on their site to be more than satisfied with just a return on investment. They want them to feel great about the service they experience from Businessmagnet and pass this on to other potential customers. Word of mouth is the most powerful form of advertising a company can have.

Sales Director, Daniel French, stated that “even though we know that we already provide a very good service to our customers we feel that we can take it to the next level”. That next level of customer service centres around a team focused purely on handling questions from customers and improving the overall performance of the directory. He added, “our customers will now be able to speak directly to a customer service representative as well as the manager of their account”. This extra level of support will mean that companies listed on Businessmagnet's directory will receive much more personal attention to make sure their needs are being met to the fullest of the directory's capabilities.

For companies that list products on the directory it is often enough that they see such a fantastic return on their investment. With so many of them re-listing year-on-year Businessmagnet could be forgiven for being reactive when it comes to customer service. This is not the case with Businessmagnet; they are dedicated to delivering world-class customer service, and with the creation of a department specifically to handle this, they will be another step closer to achieving it.

Currently one of the top three online business to business directories in the UK, Businessmagnet feel that a dedicated customer service department is a principal element which will lead to them becoming number one. Having this kind of close relationship with the companies that are listed on the directory, Businessmagnet are sure to improve their already impressive 85% customer retention rate.

If you are a business to business to business company in the UK or Ireland and want to add your company to the directory for free you can do so by visiting http://www.businessmagnet.co.uk and using the simple log-in account registration facility.

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