VoicePort Solution to be Implemented at the Milwaukee Journal Sentinel

The Milwaukee Journal Sentinel chooses VoicePort's speech-driven CircPort application to field circulation phone calls.

Pittsford, NY/Milwaukee, WI. (PRWEB) March 13, 2006 -- The Milwaukee Journal Sentinel has selected VoicePort’s speech-driven CircPort application to automate calls to their circulation department. With a circulation of over 240,000, the Milwaukee Journal Sentinel is the largest and most influential newspaper in Wisconsin.

The Milwaukee Journal Sentinel will be replacing their previous touch-tone system with CircPort, the industry leading speech application. The solution has increased functionality, giving callers the ability to report a delivery problem, check their account status, make a payment, place a vacation hold, change their address and much more. Many of these tasks are simply infeasible with a touch-tone IVR. By implementing the CircPort solution, Milwaukee Journal Sentinel will significantly reduce hold times, increase productivity and enhance their caller experience.

VoicePort has partnered with San Francisco-based Genesys, an Alcatel company, for this implementation, and will employ their Genesys Voice Platform (GVP) for the Milwaukee Journal Sentinel. GVP uses the industry standard VoiceXML to support the CircPort speech recognition application. The solution will be completely integrated to Milwaukee Sentinel Journal’s Discus circulation database.

“Speech recognition has become the preferred method for self-service IVR’s” said Jim Herzfeld, Vice President of Information Technology at the Milwaukee Journal Sentinel. “The CircPort solution was selected after rigorous evaluation of vendors and IVR application providers”

“Milwaukee Journal Sentinel joins over fifty other newspapers in their decision to implement speech with a VoicePort solution” said Tom Dunne, Vice President of Sales at VoicePort. “We are thrilled with the opportunity to work with them.”

About VoicePort

Located in Pittsford, New York, VoicePort is the leading provider of speech recognition applications for the newspaper industry. The CircPort product is a robust application which has found a home in numerous papers across the country, in both OnSite & ASP models. VoicePort has expanded their call center and circulation solutions to include WebPort and Dispatch, two products which help to increase customer interaction and satisfaction. To find out more, please visit www.voiceport.net.

About Milwaukee Journal Sentinel

Journal Sentinel, a subsidiary of Journal Communications, publishes the Milwaukee Journal Sentinel daily and Sunday newspapers and produces one of the most popular destinations for Milwaukee Internet users –JSonline.com. The Milwaukee Journal Sentinel was founded in 1995, partnering the Milwaukee Journal and the Milwaukee Sentinel to form the largest newspaper in the state of Wisconsin. The paper enjoys a new production facility with state-of-the-art printing equipment, which became operational in early 2003, that will help ensure the continued reliability and growth into the 21st century. For more information on the Milwaukee Journal Sentinel and Journal Communications please visit www.jsonline.com or www.jc.com.

About Genesys Telecommunications Laboratories, Inc.

Genesys, an Alcatel company, is 100 percent focused on software for contact centers. Leading companies in the Global 2000 and Fortune 1000 use Genesys to deliver interactions that drive better business. With 3300 customers in 80 countries, Genesys directs more than 100 million customer interactions every day. Genesys allows enterprises to achieve key business objectives by tying together customer interactions, people, and customer information in both traditional telephony and IP environments. Sophisticated routing and reporting across voice, e-mail, documents and Web interactions, coupled with integrated self-service, ensure that customers are quickly connected to the right resource - the first time. Genesys solutions stop customer frustration and allow enterprises to deliver superior customer satisfaction and improved business results. For more information visit us at www.genesyslab.com.

About Alcatel

Alcatel provides communications solutions to telecommunication carriers, Internet service providers and enterprises for delivery of voice, data and video applications to their customers or employees. Alcatel brings its leading position in fixed and mobile broadband networks, applications and services, to help its partners and customers build a user-centric broadband world. With sales of EURO 13.1 billion and 58,000 employees in 2005, Alcatel operates in more than 130 countries. For more information, visit Alcatel on the Internet: http://www.alcatel.com.

###