TOP Step Consulting LLC Named in TOP 15 Of SPI Research’s “The 2010 Professional Services Maturity Model Benchmark”

The Best of the Best Professional Services organizations are growing profitably without sacrificing great value and service to their customers.

South Riding, VA (PRWEB) March 1, 2010

According to SPI Research’s “The 2010 Professional Services Maturity Model Benchmark” report out of 225 participating organizations, eleven firms significantly outperformed the benchmark average by excelling in all five service performance dimensions – Vision, Finance and Operations, Human Capital Alignment and Client Relationships. The benchmark covers six professional service segments: hardware and networking, software and software as a service, systems integration, managed services, and management consulting.

Jodi Cicci, President and CEO of TOP Step Consulting LLC is thrilled to be listed in the top 11 performers. “We pride ourselves on delivery of high value and great service for helping other Professional Service organizations obtain higher efficiency and profitability goals.” said Cicci. “This gives a great deal of credibility in the services we deliver to our clients. The PS Maturity Model Benchmark demonstrates you can achieve growth and be profitable without sacrificing what customers really want – high value and great service”.

PS Maturity Excellence Starts with Leadership - The leaders of the top firms are industry-recognized thought leaders in their specialty and were either responsible for creating the organization or turning it around. Every leader is obsessed with client and employee satisfaction. They “lead from the front” by setting an example of the types of relationships they value with ingrained respect and support for their clients and employees.

Professional Service is all about people - One of the most prominent characteristics of the top firms is their singular focus on taking care of their employees via training, performance and career management. On average, the top firms pay almost 30% more and their employees are twice-as-likely to work from home or offshore than the benchmark average. Investments in the care and growth of their employees manifest in loyal, happy employees who are proud to work hard for an organization that cares about them which in turn produces satisfied clients.

Service Execution - Almost all the top performers use a PSA application integrated with their core financial system for time, expense and billing. They deliver projects on-time and on-budget, and follow up each engagement with a satisfaction survey.

The 2010 Professional Services Maturity Model benchmark report was created by Jeanne Urich and R. David Hofferberth, P.E. Corporate sponsors included Citrix; Deltek; Microsoft; OpenAir/NetSuite, and Tenrox and association sponsors included IT Alliance and PS Journal.

Over 3,000 project and service-oriented organizations have come to rely on the fact-based analysis and deep insights SPI Research packs into its annual PS Maturity Model Benchmark report.

About Service Performance Insight
Service Performance Insight focuses on the global service economy. We provide a unique depth of operating experience combined with unsurpassed analytic capability. In our consulting engagements, we help our clients ignite performance by objectively assessing strengths and weaknesses to develop a full-faceted improvement plan, with measurable time-bound objectives.

SPI Research provides an informed and actionable third-party perspective for service executives and technology providers. Our market research and reporting forms the context in which both buyers and sellers of information technology-based solutions maximize the effectiveness of solution development, selection, deployment and use.

Contacts:     

R. David Hofferberth, P. E                                                
513.759.5443                                                                    
david(dot)hofferberth(at)spiresearch(dot)com                            

Jeanne Urich
650.342.4690
jeanne(dot)urich(at)spiresearch(dot)com

About TOP Step Consulting
TOP Step Consulting improves business efficiency and productivity for Professional Services business operations. TOP Step Consulting is a leading expert in professional services automation with extensive experience in PS business operations specializing in complex global operations. They provide advisory, implementation and outsourced administration services to world class professional services organizations of all sizes. Their goal is to streamline operations, helping clients achieve their profitability goals so they can focus on growing their business. To learn more please visit http://www.topstepconsulting.com

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