Callfinity Announces Hybrid Call Center Recording Solution

Callfinity provides hosted and on-premise agent recording for traditional and VoIP contact centers.

Pittsford, NY (PRWEB) June 22, 2006 -- Callfinity Inc, the leading provider of enhanced conference recording and replay systems, announced today the general release of its new Callfinity Phone Recorder (CPR)™ product, an innovative way for call centers to record their customer interactions for quality and training, liability, and ticketing purposes. CPR allows users to create synchronized telephone and desktop recordings of agent calls, CRM interactions, and other activity without the expense and complications associated with legacy recording systems.

“It’s nice to witness a much needed evolution in the call center call recording space,” said Jeff Valentine, President of Callfinity. “Older systems were expensive to install and difficult to configure, and required significant IT resources to maintain. CPR provides a simple, affordable, and hybrid-hosted alternative that can be deployed in days instead of months.”

Hybrid-hosting refers to CPR’s unique architecture, which allows call centers to run most of the application off site through a web browser pointed to Callfinity’s data center. Customers install a network appliance that captures telephony interactions shortly before sending the recordings over the client’s existing Internet connection to Callfinity’s secure servers. Once received, call center managers and directors use a web interface to organize, search for, edit, evaluate, and share recordings with agents.

Building upon Callfinity’s proven call recording technology, CPR allows Callfinity’s clients to capture those events that occur on agents’ desktops and synchronize these with their telephone recordings. Additionally, those synchronized recordings can be attached to customer records in existing CRM systems for further handling.

PRICING AND AVAILABILITY

Callfinity Phone Recorder™ is available now through several flexible pricing options and may be purchased as a stand-alone product or part of a hosted Callfinity solution. For more information, please visit Callfinity’s site, www.callfinity.com, or call a Callfinity sales representative at 877-897-2962. Callfinity Phone Recorder™, CPR™, and Callfinity™ are trademarks of Callfinity, Inc.

Media contact:

Jerry Wheaton

(877) 897-2962 x 109

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