SimpleSignal to Offer Affordable Hosted Call Recording Solution That Fully Integrates with their Hosted PBX System

Completely outsourced service requires no equipment on the customer’s premise

Dana Point, CA (PRWEB) July 14, 2010

SimpleSignal Inc., a leading hosted PBX and Unified Communications service provider for small and mid-sized businesses, today announced the launch of a full-featured, hosted call-recording solution.

The call recording application features on-demand and blanket recording accompanied by an intuitive, web-based, playback and retrieval interface. This solution allows any sized business using SimpleSignal’s hosted PBX system to add call recording capabilities without tying up capital in hardware or software. And the affordable service can be requested and provisioned in a matter of a few days, not weeks or months.

Businesses of all types and sizes are realizing the need for call recording to remain compliant with regulatory issues and for legal protection. Insurance adjusters, lawyers, healthcare providers, financial services, and call centers are just a few of the many users seeking to improve the quality of customer interactions and reduce liability. There are also efficiencies gained with call recording for improving everyday business processes like keeping track of sales conversations and customer/technical support resolution.

Benefits of SimpleSignal’s hosted call recording solution:

• Seamless integration with SimpleSignal’s Hosted PBX
• Provide proof of compliance with legal and regulatory requirements
• Avoid costly disputes by archiving recorded calls for future proof
• Customize call recording to when and where your needs require
• Evaluate successes and failures for continuous improvement and training opportunities
• Access and playback recorded calls via an easy-to-use, secure Web interface
• Supervise/monitor calls that are in progress from anywhere, using the same easy-to-use, Web interface

“Call recording has become a growing requirement for many hosted PBX customers and prospects,” said Dave Gilbert, CEO of SimpleSignal. "The addition of this fully integrated solution is an exciting addition to our full range of hosted unified communications offerings, continuing our commitment to provide our customers with powerful but affordable solutions for all their communications needs.”

For more information on SimpleSignal’s hosted call recording service, visit http://www.simplesignal.com/call_recording.php or call 866-434-4404 for a live demo.

About SimpleSignal
SimpleSignal is a hosted PBX and cloud-based Unified Communications service provider.  SimpleSignal provides IP phone applications and services to tens of thousands of satisfied business users throughout the US and Canada, with a growing list of multi-office clients in many International locations. SimpleSignal has created some of the most innovative and advanced voice “mashups” in the communications industry, leveraging voice technology for Facebook, LinkedIn, and Salesforce.com, among others. SimpleSignal has offices in Englewood, CO, and Dana Point, CA. Find us on the web at http://www.simplesignal.com. For sales, call 866-434-4404. Read our blog: http://www.simplesignal.com/blog/.

Media Contact
Paul McQuade
paul(at)fireworxdigital(dot)com
949-485-2204

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