VoicePort Deploys SpeechAttendant at News & Observer VoicePort deploys Nuance's SpeechAttendant, the leading speech-enabled auto attendant solution, at The News & Observer of Raleigh, North Carolina. Pittsford, NY (PRWEB) August 18, 2006 The News & Observer of Raleigh, North Carolina deployed Nuance® SpeechAttendant®, the industry's leading speech-enabled auto attendant solution, through VoicePort. The McClatchy Company newspaper employs over 1,200 people. SpeechAttendant allows both internal and external callers to reach their intended party by simply saying the name of the person, department or region they would like to reach. It eliminates the need to remember extensions, rely on cumbersome touchtone "spell by name" systems, or wait for an operator. The News & Observer will benefit from reduced hold times and operator costs in addition to increased employee productivity through time savings. SpeechAttendant is the industry's most accurate and natural speech-enabled auto attendant application. VoicePort has been a certified re-seller of the product since 2003. Earlier this year VoicePort became one of the certified installers of SpeechAttendant in the United States. Nearly 2,000 organizations use the Nuance SpeechAttendant system to route more than 1.5 billion calls every year. "The deployment of SpeechAttendant at the News and Observer went very smoothly," said Bradley Zohn, Director of Information Services at the News and Observer. "We are still fine tuning but the system is already handling a large portion of our call volume." "SpeechAttendant is a product which can appeal to all industries," said Tom Dunne, Vice President of Sales at VoicePort. "We are not only proud to sell SpeechAttendant, we also use it." About VoicePort:
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