BoxTone Software Preferred by Microsoft Exchange Administrators Seeking Enterprise-Class BlackBerry Monitoring and Management

Panacya Inc. said today that its BoxTone(TM) for BlackBerry(R) software product is fast becoming the preferred tool of Microsoft(R) Exchange administrators who seek better visibility to their highly distributed BlackBerry environments. Most coveted is the product's ability to identify in near real time whether a BlackBerry service issue is associated with a specific MS Exchange mail server, BlackBerry Enterprise Server (BES) or wireless carrier; with a unique Exchange mail server-BES-carrier combination; or with a BlackBerry device itself.

Columbia, Maryland (PRWEB) September 7, 2006 -- Panacya Inc. - maker of the revolutionary BoxTone(TM) for BlackBerry(R) user-level monitoring and management software solution - said today that BoxTone is fast becoming the preferred tool of Microsoft(R) Exchange administrators who seek better visibility to their highly distributed BlackBerry environments.

"Large enterprises rely on their Microsoft Exchange administrators to ensure end-to-end messaging systems remain available 7 x 24," said Alan Snyder, CEO of Panacya. "With the explosion in wireless email, countless Exchange administration teams have inherited BlackBerry messaging responsibilities. Yet they've not been provided with the tools necessary to ensure high BlackBerry service quality -- that is, until BoxTone."

BoxTone was designed to provide MS Exchange email administrators at large distributed enterprises with the most comprehensive and detailed view into their BlackBerry users' service quality. Unlike the competition, BoxTone both monitors every BlackBerry email that flows to or from a BlackBerry device; and automatically groups users by their associated BlackBerry Enterprise Server (BES) for Microsoft Exchange, Microsoft Exchange mail server and wireless carrier.

This revolutionary approach enables Exchange messaging teams to identify in near real time whether a BlackBerry service issue is associated with a specific Exchange mail server, BES or wireless carrier; with a unique Exchange mail server-BES-carrier combination; or with the device itself.

"We’ve worked with global enterprises -- some with more than 100 MS Exchange servers and 20 BESs -- who complain of poor visibility to the unique connectivity issues that can arise within the supporting BlackBerry infrastructure," added Snyder. "BoxTone automates what has largely been a manual process to identify the Exchange mail server, BES or wireless carrier -- or combination thereof -- at the root cause of BlackBerry service issues."

Using BoxTone for BlackBerry, Microsoft Exchange administrators are finding they can:

•    Minimize BlackBerry service disruptions

•    Reduce BlackBerry support costs

•    Reduce BlackBerry-related calls to the help desk

•    Better accommodate new BlackBerry devices provisioned to multiple BlackBerry Enterprise Servers (BESs) for Microsoft Exchange

•    Guarantee the high level of service BlackBerry users demand

Said Snyder, "We are pleased with the growing number of Microsoft Exchange administrators who have turned to BoxTone to help them address the challenges of supporting their BlackBerry messaging systems. We firmly believe that BoxTone enterprise-class software will remain the market's first and best choice for supporting mission-critical BlackBerry environments."

For more information about how BoxTone brings comprehensive visibility to BlackBerry systems provisioned to a BES for Microsoft Exchange platform, please go to http://www.boxtone.com/Products/blackberryExchange.aspx.

About BoxTone

BoxTone is the first user-level monitoring and management software solution designed for today's enterprise-wide BlackBerry deployments. Operations, engineering and help desk teams across multiple sectors and the federal government use BoxTone to detect and resolve proactively BlackBerry problems inside and outside the firewall, before users are impacted; to deliver real-time, responsive answers to user concerns; and to prevent chronic service issues. Thanks to this revolutionary approach, an IT organization can reduce BlackBerry support costs, accommodate rapid device growth, and guarantee the high quality of service that mobile users demand. To learn more, visit www.boxtone.com.

Panacya is a registered trademark, and the Panacya logo, BoxTone, and the BoxTone logo are trademarks, of Panacya Inc. All other product or company names mentioned are used for identification purposes only and may be trademarks of their respective owners.

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