ScottMadden Offers Optimization Workshops at Shared Services Summit West 2006, and Delivers Keynote on Customer Relationship Management (CRM)

The Shared Services Summit West 2006, sponsored by IQPC and the Shared Services & Outsourcing Network, examines the optimization, planning, implementation, growth, and maturity of shared services operations via workshops, case studies and expert presentations. At this event ScottMadden will conduct three workshops for both new and veteran shared services operations.

(PRWEB) September 18, 2006 -- ScottMadden’s (http://www.scottmadden.com) shared services experts will conduct workshops and present a keynote address at the Shared Services Summit West (http://www.iqpc.com/cgi-bin/templates/genevent.html?topic=240&event=10516) 2006 on September 18 – 22 in Phoenix, Arizona. The workshop topics include the fundamentals of designing and building shared services, tactics for elevating the performance of a mature shared services organization, and developing a functional governance structure for shared services.

Mr. Samuel Poston, senior vice president, leader of the shared services practice for ScottMadden, and a recognized pioneer in the shared services industry, will be a keynote speaker and will address CRM. ScottMadden is this year’s winner of the Shared Service Vendor Organization of the Year Award, presented annually by the Shared Services & Outsourcing Network.

Since the early 1990s, ScottMadden has partnered with domestic and global companies to design, build, implement, and improve shared services operations. ScottMadden works hand-in-hand with companies that are in the initial phases of their shared services design and implementation. The firm also developed an audit process that assesses companies with existing shared services operations against leading practices, and helps create improvement plans.

ScottMadden works across the spectrum of shared services functions and has deep expertise in IT, HR, supply chain, finance and accounting, and real estate and facilities. The company recently announced an affiliation with Chazey Ltd, a UK based shared services consulting firm, providing ScottMadden a more global reach to its clients.

ScottMadden is a leading management consulting firm that specializes in shared services, outsourcing advisory and the energy industry. It is also well known for its outsourcing advisory services which involve assisting clients in assessing their outsourcing options and implementing an outsourcing agreement should they choose to pursue outsourcing. ScottMadden’s proven outsourcing methodology is an efficient means for clients to examine all delivery options in a short period of time.

For more information on ScottMadden and the company’s participation at Shared Services Summit West 2006, please visit www.scottmadden.com.

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