Improved Version of Remote Control Software Released

New Remote Control Software Version Allows Help Desk Personnel to Use Smart Cards to Verify Identity to PC Users. NetOp Remote Control 9.0 adds new dimensions to IT-help desk software.

Copenhagen, Denmark (PRWEB) September 27, 2006 -- Danish software specialist Danware launches its latest product within remote control software (http://www.netop.com/). NetOp Remote Control 9.0 offers new security and real time sight and sound communication features. The software allows Remote Control of one or more computers from another computer and is typically used for network management, system administration and technical support.

With NetOp Remote Control 9.0, helpdesk personnel can have their identity verified by users -- if Remote Control is required, -- by using a smart card and a smart card reader. This is facilitated via a security server, which communicates with a Windows 2000/2003 Server with Microsoft CA installed. Help desk personnel and users can also communicate during support sessions via web-cam and a chat session, for real-time sight and sound.

These new functions fit in well with market requirements for modern, Remote Control software, according to industry analyst Stacy Sudan, Research Analyst for IDC's mobile software services.

"Many businesses are already using Remote Control software in their IT support departments, and embedded versions in production processes and in both instances they need secure and user-friendly solutions," she said. "IT support departments are also looking for flexible solutions making it possible to communicate with users during support sessions in new ways."

Security has been further enhanced in the new version of the latest version of NetOp Remote Control software from Danware. The powerful 256-bit AES encryption is now part of the Linux, Solaris and Mac OS X modules, and logged events can be stored locally and/or on the security server.

"Remote control software is our core product line and NetOp Remote Control has won many prestigious awards and has been a high scorer in product tests. We continually strive to improve and develop our remote control software, so that it can fulfill the high expectations of the users and our partners," said Danware CEO, Peter Grøndahl.

Enhanced flexibility

To ensure maximum flexibility for Remote Control processes, NetOp Remote Control 9.0 enables users to define when help desk personnel may access their computer. It also allows one help desk specialist automatically take over Remote Control from another, if other specialist skills are required to solve the user's problem.

Help desk personnel can also transfer screen images from the user's computer to their own at given intervals and perform Remote Control sessions with users when most relevant.

NetOp Remote Control's interface has been updated and the program's settings allow end user to configure the software to best meet their business requirements.

About Danware A/S

Danware A/S develops and sells software products based on its NetOp Remote Control technology (http://www.netop.com/), which allows fast, secure and stable transfer of screen images, sound and data between two or more computers. Danware has three business areas, NetOp Remote Control, NetOp School and Security. NetOp Remote Control facilitates Remote Control of one or more computers, while NetOp School is used for computer-based classroom teaching.

Security includes internet filter NetOp Netfilter and NetOp Desktop Firewall, a distributed firewall for monitoring processes and communication on computers.

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