YouNeverCall Cell Phone Store Launches New Extreme Approach to Online Customer Service

YouNeverCall, with website http://www.younevercall.com, introduces Extreme Customer Care -- proactively contacting its cell phone customers and anticipating their needs. YouNeverCall differentiates its service by providing a new type of online experience with the focus on the customer experience.

Los Angeles, CA (PRWEB) (PRWEB) September 29, 2006 --

The Customer Experience team at YouNeverCall -- http://www.younevercall.com -- has begun a new campaign to enhance the customer experience at their online cell phone store (http://www.younevercall.com). Dubbed “Extreme Customer Care”, YouNeverCall’s new focus is driving sales like nothing has before. As Extreme Customer Care catches on, consumers will come to expect the higher level of personalized service.

Modeled after the personal service one would encounter in a boutique cell phone store, YouNeverCall has done more than just set up a 24-hr customer service hotline. Basically, YouNeverCall has restructured its customer service to provide thorough and personalized support to any consumer from the moment he enters the site until long after the product arrives. Live Internet chat is offered for instant help through any part of the shopping process. For more detailed questions, a client may choose to send an e-mail for a personal reply. All communications are managed by an exceptional staff that has been dedicated to the personal satisfaction of every customer.

"Most online companies wait for a problem to occur and then deal with it. We preempt the problems by creating a personal relationship with each and every customer. We don't just talk, we do it," says Brice Richards, VP of Strategy for YouNeverCall Wireless. “We take it a step further -- we do proactive, preventative customer care. We reach out to every single customer that buys a cell phone from us. What separates us from regular cell phone stores is that it’s real. We really care. A member of our Extreme Customer Care team sends each new customer an email thanking him for buying a cell phone from us. The email includes the team member’s personal contact information so that the customer has a direct line to reach us for any reason whatsoever. Not only has it driven our sales sky high, but we’ve noticed that the number of customer referrals is growing by leaps and bounds.

“Unlike other online businesses that talk about customer service, we live it. Anyone with an issue with a wireless phone, shipping, mail-in rebate -- we take care of it. Within 24 hours all concerns are being dealt with. We, ourselves, are online buyers. We know what its like on both sides and we use that knowledge to make shopping at YouNeverCall the best experience it can be."

One YouNeverCall customer, Jamie Stark from New York City, was amazed by the new approach: "The same day FedEx delivered my phone, I got an a short email from a customer service rep. He gave me some tips about how to charge my new cell phone and also gave me his contact information if I needed help getting my phone to work.......I can’t believe you guys offered me help before I even asked ...”

About YouNeverCall

YouNeverCall was launched in 2003 to provide great communication solutions and 'Extreme Customer Care'. They began by selling popular PDA phones like the T-Mobile Sidekick and Palm Treo cell phones (http://wireless.younevercall.com). In those early days they handled all of the orders themselves, answering every phone call and personally shipping out every phone. Since 2005 their order volumes had become so overwhelming that they had to become a bigger company -- with separate departments for activations, shipping and customer service. After reviewing their growth model, they determined that no matter how big they grew, it was important to treat each cellular phone customer to personalized service. YouNeverCall is determined to maintain its focus on the individual, even when processing thousands of orders.

To experience YouNeverCall for yourself, go to www.younevercall.com.

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