Plum Voice Receives Customer Interaction Solutions® Magazine’s 2010 Product of the Year Award
QuickFuse Honored for Exceptional Innovation
New York, NY (PRWEB) January 3, 2011
Plum Voice announced today that QuickFuse has received a 2010 Product of the Year Award from Technology Marketing Corporation’s (TMC®)Customer Interaction Solutionsmagazine, the leading publication covering CRM, call centers and teleservices since 1982.
QuickFuse simplifies IVR (Interactive Voice Response) application development by providing a completely visual interface by which to construct call flows. Advanced telephony development and integration, including speech recognition, speech synthesis, and access to cloud-based services from Amazon.com, is now within reach of any user -- even those users who have no technical experience at all. "By eliminating the costs associated with learning a new programming language and by offering a simple pay-as-you-go price model, QuickFuse has transformed the IVR market with an easy-to-use, feature-rich, and cost-effective platform," said Andy Kuan, Plum Voice CEO.
Plum Voice was granted a 2010 Product of the Year Award for its achievement in advancing contact center technologies. QuickFuse has demonstrated excellence as well as provided ROI for the companies that use it,” said Rich Tehrani, CEO, TMC. “Customer Interaction Solutions magazine has been honoring innovative companies for 13 years and Plum Voice has earned its place with this distinguished honor.”
The 13th Annual Product of the Year Award winners are featured in the January 2011 issue of Customer Interaction Solutions magazine, http://www.cismag.com.
For more information about the Customer Interaction Solutions’ 2010 Product of the Year Awards or any of the TMC media properties, please visit http://www.tmcnet.com.
About Plum Voice:
With offices in New York, Boston, and Denver, Plum Voice is the leading single-source provider of automated telephony solutions. For businesses of all sizes that demand high-performance, versatile, scalable IVR (Interactive Voice Response) systems, we offer a unique combination of proprietary technology and complete professional services. For more information on pricing and a complete list of product features, please visit http://www.plumvoice.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry.
About TMC:
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interact Solutions, INTERNET TELEPHONY, Unified Communications, NGN and InfoTECH Spotlight magazines. TMC is the producer of ITEXPO, the world’s leading B2B communications event. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries. In addition, TMC runs multiple industry events: 4GWE; Smart Grid Summit; M2M Evolution; Cloud Communications Summit; Social CRM Expo; SIP Tutorial; VIPeering; Business Video Expo; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance MSPWorld and more! Visit TMC Events for a complete listing and further information.
Plum Voice Contact:
Lisa Marquez
303-433-3755
lisa.marquez (at) plumgroup (dot) com
TMC Contact:
Jan Pierret
Marketing Manager
203-852-6800, ext. 228
jpierret (at) tmcnet (dot) com
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