Customer Care Management Certification Course Offered in Atlanta, March 19-20

The Customer Care Institute's upcoming Customer Care Management Certification Course is for managers and business leaders who want to learn what's happening on the cutting edge of the customer service industry, who want their customer care questions answered personally by experts in the field, and who would appreciate the opportunity to network in a relaxed, friendly environment.

ATLANTA, GA (PRWeb) February 22, 2007 -- The Customer Care Institute (CCI) will conduct the second of its 2007 Customer Care Manager Certification Courses on Tuesday, March 19-20, at the Georgia Tech Global Learning Center in Atlanta, Georgia.

Is this course for you? According to CCI Managing Director Roger H. Nunley, customer service managers should ask themselves some questions: "Do you have the leadership skills necessary to create a customer-focused, profit-driven culture? Are your employees truly engaged in what they do? Are your customers loyal?

"Even a single 'no' answer means you - and your business - are trailing your competitors," says Nunley.

Those who complete the course will leave with:

1) A thorough understanding of the Five Pillars of Customer Care: Culture, People, Processes, Technology and Customers

2) The most current information on Customer Care issues, trends, strategies and solutions

3) The keys to unlocking the leadership skills that are absolutely necessary for creating a customer-focused culture

4) Proven methods for keeping employees engaged and customers loyal

5) Guidelines for implementing efficient processes that support the smooth, successful delivery of soft skills

6) What to do -- and what managers must avoid -- when making Customer Care technology decisions

7) Worldwide industry recognition as a Certified Customer Care Manager

To register for the program or obtain additional information, call (404) 352-9291 or email. For more information about CCI or to become an Associate Member of the Institute, visit www.customercare.com.

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