Iteration2 Expands Support Offerings with Enhanced, Customer-Driven Offering

Microsoft Gold Certified Partner raises the bar on customer support operations and deepens customer relationships with Iteration2 Platinum Support Plan.

Irvine, CA (PRWEB) May 8, 2007 -- Strengthening its commitment to continually evolve service offerings to meet customers' changing business needs, Iteration2 (www.iteration2.com) announced today it has expanded its portfolio of support services with the introduction of Iteration2 Platinum Support. Now available to all Iteration2 customers, the new offering provides an additional option for customers seeking the highest level of support, proactive account services and enhanced access to Iteration2 expertise.

Customer support plan innovation and enhancements have been a strategic business initiative for Iteration2 as they solidify their commitment towards providing tier-one customer support and service to their global customer base. Iteration2 has three levels of support plans for customers: Platinum, Gold and Silver.

The key offerings in the Iteration2 Platinum Support Plan are a result of the company's dedication towards continually listening and responding to customer needs. This best-in-class support plan is designed to deliver the support that customers need to help manage their entire Microsoft Dynamics platform life cycle. It offers even faster issue resolution, a complete system performance review and a dedicated customer account manager, who serves as a personal, day-to-day contact for support-related topics. It also includes application upgrade evaluations to assess the impact and benefit of the latest product enhancements.

"Iteration2 delivers a superior ownership experience to Microsoft Dynamics customers and we are determined to become the industry benchmark for outstanding customer support," said John Reisenbuchler, Director of Support Services at Iteration2. "The introduction of Iteration2 Platinum Support represents our dedication to excellence and continuous efforts to innovate and enhance the high-level of service delivered by our support teams."

Reisenbuchler is an experienced Customer Care Director with over 12 years of business application and customer support management experience, including previously working at other top Microsoft partners before joining Iteration2. He has extensive experience directing customer support operations from the initial system installation and training to supporting and resolving day to day issues.

About Iteration2

Iteration2 provides its clients with a superior enterprise software implementation experience that is more attractive and affordable than solutions from SAP and Oracle. Combined with Microsoft's integrated technology stack and unsurpassed financial strength, this provides a growth platform for today and tomorrow. Iteration2 is a Microsoft Gold Certified Partner and leading provider of Microsoft Dynamics AX, Dynamics CRM, Dynamics SL, Business Intelligence (BI), SharePoint, and Field Services. Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that help businesses work more effectively.

Iteration2 is the first ever back to back U.S. MBS Partner of the Year for 2005 and 2006. Iteration2's industry focus, enterprise software domain experience, and exceptional capabilities with Dynamics and Microsoft platform and tools provide its clients with clear strategic business advantage. Iteration2 is based in Irvine, CA and has sales offices in strategic locations throughout the United States. Please visit the company's website at www.iteration2.com.

For more information:

Craig Burbidge

(949) 789-1020

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