Smilebox Creatively Connects With Parature for Their On-Demand Support Solution

Parature, the global leader in on-demand customer support and help desk software, announced today that Smilebox has selected the Parature Customer Support Solution to manage their customer support needs.

Vienna, VA (PRWEB) May 14, 2007 -- Parature, the global leader in on-demand customer support and help desk software (http://www.parature.com/), announced today that Smilebox has selected the Parature Customer Support Solution (http://www.parature.com/customersupport.aspx) to manage their customer support needs. Located in Redmond, Washington, Smilebox (www.smilebox.com) offers a creative way for consumers to share their stories with friends and family using their photos, videos and music. Users can drag-and-drop photos and videos from their digital camera into hundreds of professionally designed slideshows, scrapbooks, greetings, postcards & photobooks and personalize with their own words, music and style. They can email their creations, print or post them to a web site or blog.

According to Smilebox Customer Support Manager, Teresa Chiarelli, prior to selecting Parature, they were using a homegrown solution, a simple email-based system with a basic support alias. Their motivation for a new solution was based on several key factors including their need to effectively track and manage the hundreds of support tickets they were receiving each week, as well as their desire for reporting capability to project their future staffing requirements. Implementing the Parature solution has given them the ability to meet those needs, enabling them to provide consistent, effective, and efficient customer service, decrease ticket volume, and report on metrics to make key business decisions. They selected Parature to support their users in one easy-to-use, fully integrated product which allows them to maintain their core value of customer focus and to honor their quality Service Level Agreements.

“Parature appreciates that though we are a start-up company, we want a professional solution,” says Chiarelli. “Parature has given us an affordable solution and treated us with the level of service that many companies so often reserve for their large clients. Since implementation, we have experienced an increase in customer self-service, as well as a low percentage of ticket submissions from customers who visit our Knowledge Base.”

Parature provides complete, affordable, on-demand customer support software (http://www.parature.com/) solutions to associations, businesses, educational institutions, and government agencies. The Parature suite of modules is seamlessly integrated into one solution allowing organizations to effectively manage all of their support needs while reducing costs. This dynamic, online software provides all of the tools necessary to resolve issues quickly and reliably, exceeding customer expectations.

“Parature is committed to helping companies of all sizes achieve their customer service goals,” said Duke Chung, Parature CEO and President. We pride ourselves on providing affordable and innovative solutions that enable companies to reap the greatest amount of value from each customer service interaction they have and make each interaction as personalized as possible, not only helping customers, but creating a positive customer experience.”

About Parature, Inc.

Parature is the global leader of on-demand customer support (http://www.parature.com/customersupport.aspx) and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs. The Parature suite of modules empowers associations, businesses, educational institutions, and government agencies with the ability to provide critical service information on a 24/7 basis while reducing the inbound support load through customer self-service. As a Software-as-a-Service (http://www.parature.com/customersupport.aspx) (SaaS) provider, we deliver our solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. Parature helps support over 6,000,000 end-users worldwide and is headquartered in Vienna, VA. For more information about Parature please visit www.parature.com or call 1.877.GO.PARATURE.

About Smilebox

Based in Redmond, Washington, Smilebox was founded in 2005 by Andrew Wright. The company is dedicated to helping people keep in touch with family and friends through sharing multimedia expressions that portray special moments in their lives. For additional information, visit www.smilebox.com.

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