CRM and Telephony Solutions: New White Papers Highlight Top 5 Solutions

VendorGuru.com has added two free downloadable white papers discussing must-have features of any effective customer relationship management (CRM) or business phone solution. VendorGuru.com links businesses to top CRM, telephony, project management and human resource vendors.

(PRWeb) May 28, 2007 -- VendorGuru.com presents two free downloadable white papers: "The 5 Must-Have Features of a CRM Solution" and "The Top 5 Telephony Solutions Your Business Needs Today" (http://www.vendorguru.com/The_5_Must_Have_Features_CRM_Solution.jsp and http://www.vendorguru.com/Top_5_Telephony_Solutions.jsp). VendorGuru.com is a one-stop telephony and CRM resource for professionals, linking businesses to top vendors and solutions.

VendorGuru.com's new white paper, "The 5 Must-Have Features of a CRM Solution," describes customer relationship management software features that today's businesses find critical for their success, including:

•Data tracking and integration to give users throughout the company access to key data.

•Customer support to provide high levels of service, quick response times, accountability, and prompt problem resolution.

•Sales management tools to help managers distribute sales leads and help salespeople process orders in real time and close more sales.

•Marketing automation to generate automatic responses and collect data to help track leads and results.

•Analytics to organize and analyze customer data, creating better customer experiences.

"The Top 5 Telephony Solutions Your Business Needs Today," a second new white paper at VendorGuru.com, discusses key business phone features that many of today's most successful businesses have found invaluable, including:

•Call routing that can forward calls instantly to a cell phone, PDA, or PC.

•Call distribution to send every call to the right extension and make sure the call is answered.

•Voice-data integration or VoIP (Voice over Internet Protocol) to link phone and computer networks, making data easily accessible to employees and business partners.

•Remote access to enable users in the field to place and answer calls, access network data, receive voice mails by email, and send faxes.

•Conferencing, which lets users take advantage of multiple-line calls, a shared-web interface for collaborative projects, live-web demos, and even web-hosted conference calls with unknown attendees.

To read the complete recommendations of these and other VendorGuru.com white papers, visit http://www.VendorGuru.com.

VendorGuru.com has done exhaustive research to identify the most respected and cutting-edge companies in CRM and telephony. This one-stop approach saves business professionals valuable time and money finding the business solutions they need.

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