Clarifying the Implementation of Service Management with ITIL V3

Recently launched ITIL v3 provides greater how-to guidance for IT service management operations and clarifies the relationship with IT asset management. The added-value created through ITIL v3 is a streamlined structure to the materials and an expanded view of the role IT has for today's organizations. The process-oriented approach is united with the service lifecycle and the business goals for IT.

Ottsville, PA (PRWEB) June 8, 2007 -- Recently launched ITIL v3 provides greater how-to guidance for IT service management operations. The added-value created through ITIL v3 will affect how customers think about delivery of IT to their business, which will have a profound impact on IT asset management resource providers, according to Eracent Inc., a worldwide IT asset management solutions provider.

In a survey on IT trends released earlier this year, Eracent found that 34% of respondents had a funded ITIL implementation project for 2007. Understanding the new features in ITIL version 3 will be an important aspect in planning upcoming IT projects.

"The release of ITIL v3, gives IT managers more clarity on the relationship between service management and asset management, and its impact on the IT lifecycle," said Krzysztof Baczkiewicz, Eracent's IT Standards Support Department Manager.

Key improvements in ITIL v3 include:

•Relationships with other standards and frameworks such as ISO/IEC 20000, COBIT, CMMI are clarified

•Update on outsourcing and cultural change factors based on the industry movement.

•How-to guidelines for selecting tools are included

•Managed service aspects have been extended to include more of the true lifecycle, such as request fulfillment, access management and event management, rather than just a service desk and incident/problem management

•Flexibility to match the needs of both large and small organizations make it easier to implement ITIL v3

•Knowledge management which includes CMDB, KEDB, and others is covered

•Version 3 finally clarifies what CMDB is and its relation to ITAM practices

•Gaps found in ITIL v2 are addressed in v3

"The main ideas of ITIL remain the same, but are enhanced with a streamlined structure to the materials and an expanded view of the role IT has for today's organizations," stated Baczkiewicz. "Vendors like Eracent who advocate a process-oriented approach that is united with the lifecycle and the business goals for IT are appreciative of the added support that ITIL v3 gives to the role our solutions have for organizations."

For more information about Eracent, its products and services, visit www.eracent.com.

About Eracent

Eracent, Inc. is a global provider of IT asset management solutions for organizations who require accuracy and accountability for their asset inventory while maximizing their IT investment. Eracent offers a full suite of IT asset management solutions that solve tactical and strategic business goals with technology that is easy to use and designed for today's multi-platform complex environments. Eracent's ease of implementation includes compatibility with most popular enterprise software applications. To learn more about Eracent visit www.eracent.com.

Contact: Peter Setaro, 609-452-8500

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